The views were amazing and the room was very comfortable

The dinner options were limited and slightly underwhelming

Very good choice available at breakfast, and the four course included dinner was excellent. A set menu, with limited choices, but they were sufficient. The beef main course available on the second night menu was exceptional. The waiting staff are friendly and attentive, as was reception. The views when the weather cleared were stunning.

The weather !! It was cloudy and misty quite a bit of the time, so we could not see the spectacular views all day. (But we did see them for a few hours.)

exclusivity once public is gone for the day! having all that great space almost empty is amazing!

in-room coffee minimal, and no opportunity for coffee before 8 am. when riding for the sunrise, it would be nice to have!

Check in was fast and easy, friendly staff trying her best to explain everything to me in English. Room was big with spectacular view, Dinner and breakfast are great, Tiago from the restaurant are friendly and welcoming, thumbs up for him!

Check out could be a little bit more efficient and polite, as I was trying to check out early in the morning at 8am but the different staff told me "too early and she is not ready yet", So I waited for a little while when she is ready.

Excellent and friendly staff. Excellent a vegan dinner upon request. Also, welcoming to our dog.

A few more vegan options for breakfast

This is my 4th stay at the hotel atop Pilatus and again i cannot praise the staff here enough. They are just so thorough, caring, polite and knowledgeable about the area. Every time i have been ive been given great info on the local hikes and conditions. The hotel is wonderful, the views are spectacular from all over the grounds, and at all times of the day. WIFI is great and the set menu at the restaurant is perfect & the staff there are also super. The best part of staying on the mountain is that before the gondola starts for the day and after the gondola stops you have the mountain to yourself to explore. Perfect for photos without people in the background :)

Location, view, brilliant dinner scene and hospitality. Weather is out of the world during summer months, hiking spots and ways to come back up

At late night there was some noise from neighboring room which made it uncomfortable to sleep. Sound proofing to probably be improved But overall it was one of the best locations I’ve ever seen

Amazing views, staff and dinner

Rooms were very basic. Bathroom small