Cleanliness, room layout, staff and most importantly they complied with our request.

It was pretty, they had a nice menu selection....

The bed could be a little more comfortable

We loved everything, the atmosphere was great the food was amazing, and the staff was excellent. We will return soon.

We found an underwear in the safe.

The meals were great and filling. The buffet meals were very good. The staff was very pleasant and the room was very clean. Beautiful property overall.

It had nothing to do with the property. There were some guests who were noisy and kept talking loud up until very late and slamming doors. This wasn't good as I had an all-day event the next day.

The authentic Jamaican breakfast especially the corn porridge The mango trees in abundance were great to eat The private beach was beautiful also

The pool was closed Also not being able to wear a spaghetti strap dress for dinner in a tropical destination was hot for outdoor dining

The overall experience is one of a major disappointment. The phones dont work, equipment in the room are nonfunctional. The follow up about complains weren't done. The AC leaks like a water truck.

The food, the rooms

I phone Services And AC

I must say the staff at the front desk were helpful and attentive to help me before I checked in and durning my booking process. I liked to area location also, as it is central to a lot of things. Also the room service people are friendly, we had a Michelle most of the days and she was fabulous and such a hard worker as you can see they were understaff in that area too.

Firstly, I feel like this facility needs many renovations as many of the decor, and in a room items are outdated or not working. Even the bathrooms, specifically bathtubs need to be changed and the inside need to be resealed as there are gaps in the cracks and this allows for water buildup, which eventually leads to growing mold, which we saw . Also things like the iron board, was broken and the blow dryer in our room did not work, and some of the light fixtures were dim, and also did not work. Also, I feel like they need to do better with the food as it’s advertised as a Buffet for breakfast however, it was not, and some items on the menu were also not available several nights. I do not paying for food but when I want to get some thing that’s on the menu and it’s not an I do not paying for food but when I want to get some thing that’s on the menu and it’s not available for several nights that’s kind of a bummer. Also, the pool is pretty decent. However, there is no shading around the pool or umbrellas, so it makes you not want to stay there too long because you don’t wanna get burnt by the Sun. You can tell this hotel is understaffed, and that is an issue with how they service you. Also, with that being said, we sometimes waited an hour for food to be prepared for us.