Comfortable and quiet

No breakfast available on sunday

The location is lovely and located in a very quiet area, with a relaxing garden and squirrels passing by. I order a couple of desserts for breakfast and were very tasty. It is very easy to reach from Livingston South train station, just a couple of minutes walking and 20mins from Edinburgh.

I found it absurd that the hotel demands to write down all card details, including the security code (!) on a random paper. It was asked after already paying and confirming via Booking, and after inquiring with the Booking assistance I was told it was not required and the Hotel had been informed. I nevertheless tried to do so through the hotel website but the hotel rejected the security deposit (mentioning a card number that was not mine) and stopped asking once I contacted the assistance. Still, once arrived at the property, it was demanded as a mandatory step. Banks would hardly allow a payment with only those codes, but never have I been asked to write down my security number.

No fresh Breakfast available although paid for - it was indicated that no hot breakfast before 9am the continental breakfast was stall croissant and cereal packs

the room was not part of the hotel but was adjoining converted space which was not what was expected in any hotel. there was no wifi in the annex!

virtually nothing

Where do I start? My allocated room was a " chalet " which was attached to a laundry room at the back of the hotel. It was within touching distance of the door to the accommodation and over my stay was festooned with a variety of articles including bed linen along with underwear and trousers. It's not difficult to imagine how unpleasing not to mention more than a little surprising that was. I didn't feel safe being situated away from the main building but acknowledge that is a personal issue for individual female guests. The decorative order was tired and grubby. The external areas adjacent to my "chalet" were mostly unkempt. Continental breakfast only was available over weekends. I was glad I cancelled the order for same as an encounter with a fellow guest who had taken breakfast highlighted that the food was "inedible". This person was searching for a member of staff to complain but there was seemingly no one around at the time. We were travelling with a toddler who naturally needed to be fed so food was bought from a local shop for all. We attempted to eat at a table in front of the building and were told this was unacceptable as food can only be consumed if purchased from the hotel. Whilst I completely understand that principle the member of staff in question appeared to not appreciate clearly expressed concerns about the overall standards of service provision.

Food at evening meal was good. There were brown-signs directing you to the hotel, which was good, as my sat nav was sending me round in circles in the housing estate that the hotel's in the middle of.

The "chalet-style room" is a portacabin, with the vibe that it used to be staff quarters. No one was around to check me out in the morning. It's not really suitable for work, as breakfast didn't start until 9am.

Absolutely nothing

Old, tired & shabby. Feels grubby. Staff exceptionally rude when present, but rarely available. Smells of cooking throughout the communal areas, really off-putting. EXPENSIVE for what it is. No breakfast included (glad I didn't pay extra, it looked AWFUL and guests that did pay were fuming). Stayed for 2 nights and the room wasn't serviced. A thoroughly disappointing experience.

The single self contained chalet was perfect for myself as a solo traveller, with a nice little patio area to sit out in. The grounds were pretty and peaceful.

location, staff, dinner

no cooked breast

Lovely staff,great bar and restaurant. Very quiet..

Shower water was piping hot...staff alerted and altho it couldn't be fixed....there was a bath,but to deep with no grab rails to help you out off..so a wash at the sink,was only option. No discount offered,so not getting what we paid for was very disappointing Lack of cooked breakfast and only offering continental for £6 each was a bit unfair,considering price of room.. Staff were all friendly though and clean throughout.

Good location, friendly welcome and lovely grounds.

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