Hilton Sukhumvit Bangkok

Breakfast spread and service staff at all contact points was excellent.

Everything was very good.

What we liked most: - The room: Very clean, comfortable and relaxing. We slept extremely well and really enjoyed our stay. - Breakfast: Excellent breakfast with a very good variety and quality. - Staff: Everyone was very attentive and professional, always willing to help. - Executive Lounge: A special mention to the Executive Lounge team, who went above and beyond to help us with everything we needed. - Location: Excellent location, with the BTS right next to the hotel and plenty of great places to eat nearby.

Nothing negative to report.

Clean, nice and spacious room

The room was very spacious, spotlessly clean and comfortable, with an excellent shower and plenty of room for our family. The staff throughout the hotel were friendly, welcoming and helpful. The location is another major positive. It’s very central, with BTS Phrom Phong, Emporium, EmQuartier and plenty of restaurants and shops within easy walking distance, which made getting around Bangkok very convenient. The pool area is nice and well maintained, although the pool itself is relatively small. The gym isn’t particularly large or extensive, but it has all the basics needed for a decent workout.

The biggest disappointment was the bed, which was extremely hard and uncomfortable. The staff were helpful and genuinely tried their best to resolve the issue by adding a mattress topper, which we appreciated, but unfortunately it didn’t make much difference. It made getting a good night’s sleep difficult and was easily the worst part of the stay. The hotel also really lacks atmosphere. Despite being busy and having plenty of guests staying there, there doesn’t seem to be anywhere people actually want to spend time. There was no music around the pool, and when we went to the lobby bar at around 6 pm, we were the only people there. It felt completely dead. For a hotel in such a busy, central Bangkok location, I expected much more of a social atmosphere or somewhere comfortable to sit, have a drink and enjoy the hotel. Instead, it felt more like somewhere people simply sleep and then leave. Overall, the hotel just lacks a bit of soul and personality. The breakfast buffet was okay, with a reasonable selection, but for a hotel at this level it didn’t really impress us or stand out in any way.