Golden City Hotel Dongdaemun

整个酒店是比较老旧，还算很整洁。电梯还算快捷。

前台沟通比较公式化。不够主动。设备比较老旧。床比较硬。周边的商业街比较远。

Staff was super nice and helpful. great location.

No place to heat up food, had to use the microwave from the CU next door.

Ruime, schone kamer. Konden onze koffers achterlaten.

We konden helaas geen kamer met 1 bed krijgen en voor extra kussens moesten we betalen.

Beds were comfortable, room (without extra bed) was spacious enough.

The hotel didn't fulfill our reservations correctly. We had to move rooms twice as a result. They did compensate us for the inconvenience by adding a complementary breakfast. But when we moved the second time the toilet was not perfectly clean. Not filthy, but definitely not pristine. The hotel admitted the mistake was theirs. I just hope they do a better job of syncing with Booking.com. I believe our stay would have been close to perfect if they fulfilled the reservations in the first place. The hotel said they would refund us the cost of one room for one night. But then Booking.com says the hotel has not yet responded to the request for a refund. So what gives? The hotel isn't responding to their own request? I just hope this is the last I have to say on this matter.