Location was excellent. Genuine ski in ski out was so good. Mineral spa was great. Lovely clean linen.

The bathroom was not clean and the sink was blocked. Couch was not practical - too small and not enough seating.

Location is perfect Staff were friendly Breakfast was awesome

The room size was a bit small for two people but it’s really stylish tho

customer focused, great customer service especially from Jake the manager. breakfast and facilities 10 out 10.

t the property was in an amazing position and was run seamlessly by a very thoughtful and thorough manager.

Not much.. maybe a sauna can be added later

Jake made the stay very easy and comfortable. great location. room was perfect.

our room was under the bar so we did here footsteps and some music however after a day of skiing wasn’t long before we fell asleep.

True ski in and ski out location. Staff super friendly

There was nothing not to like

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- The spa overlooking the mountains was gorgeous. Not sure what it's like during winter, but we were there during summer and we had it pretty much to ourselves. - Amazing décor and modern feel. - Nice little bar with plush seating and friendly staff. It also has a seating area outside with an amazing view. - The TV had Netflix set up for us with our names, was a nice little touch. - Good central location within Falls Creek.

- We had a suite and the room is a bit cramped. Hard to open the kitchen door without hitting the bed and it's difficult for two people to move around. - Towels weren't changed daily so after having a shower the first day they kind of stay damp the whole time. - Agree with other reviews that pillows were very soft. - Breakfast was very limited, just oats and a few slices of (not very good quality) bread. Spreads were hard to find then realised you have to ask for them, but people were not around to ask sometimes. I think this is because it's a summer menu (breakfast is probably better during winter), but I think the summer breakfast could be easily improved with higher-quality bread, a greater variety of spreads, and perhaps putting out a few more things like croissants and basic meats (hams etc).

great location, modern and very clean. Very welcoming and friendly staff.

what’s not to like… if I could live here I would enough said really !

I went in Summer so there was no snow. lol

Elk at falls is a great place to stay in. Love the interior design of the hotel that maximize the space. Love the heated coat rack. All of us love the outdoor spa with the nice winter view. Jake was very helpful fetching and dropping us off. Superb service. Will definitely come back

Wonderful stay during a lockdown. Our kids loved it!

The lockdown but that wasn’t there fault

Staff (Jake) was fantastic, helping a couple of injured old codgers with luggage all the way to our car, we would have a lot of trouble otherwise. Thanks Jake!

Checkout 9am

Location was so close to everything. The staff were so friendly and accommodating to any requests we had. For our first time at the snow they made our experience a wonderful one. Can’t wait to book again next year. It was perfect.

Excellent location, perfect room and kitchen area, good facilities to store the bike. Friendly and helpful staff, really engaged with the customers, I was sitting out on the deck with a glass of wine and the owner checked in regularly to see if all was okay (e.g. umbrella for shade, another glass of wine, or anything else to make the stay more pleasant) and was keen to have a chat - which I really appreciated.

Being pedantic, but if I need to mention something, the pillows were too soft. But I guess that is a preference.

Very cool apartment complex with a great bar downstairs. Fantastic location for accessing all of the Village amenities. Beds very comfortable, kitchen well stocked and ready to use. Good size bathroom for a family of 5. Welcome from Manager was friendly and relaxed. Great access to different streaming services on the TV which was fantastic with younger children tired from a day of biking.

As we were there in summer, it was not always easy to find someone to assist us with a couple of minor things. This wasn't a problem just more of a comment. The apartment decor is very cool, but living room (couch/seating) is a bench seat which was a bit awkward/uncomfortable. Noise travels a little bit but being a family we didn't mind this and as summer we had windows/doors open so imagine in winter it isn't an issue. We didn't get to try restaurant due to being closed for season.

Friendly and helpful management of the location. Very modern and great central location in the village.

The queen bed mattress was way too soft (and pillows). Also the outside light to stairs stay on permanently at night and far too much light coming in even with blinds. Perhaps should have a timer.