Lovely house view where amazing

I didn't like that the downstairs bathroom shower didn't work and looking back at comments it hadn't been working for a while . This should be listed as one bathroom or we should have been advised . One ensuite bathroom for 7 people was a pain! We try to contact property manager as in welcome book and she didn't return calls or txt .

The Hill Haven was flooded so our booking was transferred to a different property. I can't comment on it, however the alternate property was excellent. Dealing with the hosts was easy. We loved every minute of our stay in Queenstown.

Felt like king of Queenstown. Great fire place in the lounge too. Lots of heating throughout. Breathtaking views.

Nothing it was awesome

Location was fine. Had a nice view but had to Uber into town due to the elevation of the property and difficult to find parking in Queenstown. House was relatively warm with two heat pumps which was nice.

Overall we were quite disappointed with the property for the price we paid ($1500 NZD for 2 nights). Barely any basics provided. Expect to bring your own coffee, tea, salt and pepper, oil and spreads. Barely enough TP for 9 people for 2 days. Log burner had no kindling so pretty hard to make a fire with huge logs. Lower bathroom was shower over the bath type arrangement and poorly sealed so every time someone took a shower we ended up with water all over the floor. One of the heaters was broken in the top bedroom. Sent text message to owner on the first evening. Son was coughing all night due to the cold so we got barely any sleep. Sent a follow up text message next day after my call was ignored. Said she would get the manager to come by and take a look. Manager left a radiator heater outside the garage behind a car which we did not notice till next day when we were packing up to leave. Baffling decision not to bring it inside the house where we would see it as they must have had a key. We pulled down one of the blinds in the living room and the beaded chain drawstring came out of the chain connector. Every other blind was fine so I don't think we pulled that particular one aggressively. We were changed $200 for this “damage” that I’m pretty sure was pre-existing. This came out of our $500 deposit that we had to pay in addition to the cost per night. All that was needed was to replace the chain connector ($5 at most) and re-thread the drawstring through the clutch mechanism of the blind. Owner does not appear to live in Queenstown so be prepared to pay for any minor damage. I assume the manager was the reason we were charged $200.