Bakour Lanzarote Splash

Room was excellent really clean yds from pool lovely breakfast in morning beuatiful restaurant staff excellent especially Natalie so helpful in every way as we had spent the previos night at a really poor hotel everything good about Bakour Splash 👍

Nothing

I had such a lovely stay, and a special mention has to go to Natalie, Monera and Abril on reception. From the moment I arrived, they made me feel genuinely welcome and always greeted with a smile. They were so friendly, kind and helpful, and nothing ever seemed too much trouble for them. It’s people like Natalie, Monera and Abril who really make a holiday memorable and make you want to come back. Thank you ladies for looking after me so well and for adding that extra bit of sunshine to my Lanzarote holiday! ☀️❤️

Very clean couldn’t fault it in anyway

The reception staff were friendly . We had issues with leaking shower which was sorted instantly. The kids all loved the slides … what’s not to love. Rooms seemingly modern but a few little touch ups needed. Rooms cleaned daily m.. nice and clean Aircon good but no air con in bedroom just a fan Evening entertainment good for kids but wish they had a bigger space , but wasn’t a massive issue

Cleanliness !!! For a four star hotel the attention to cleaning wasn’t great .. mainly the canteen/food hall The big wooden tables downstairs had baby cockroaches running through them.. I noticed a splash stain on the wall where the staff emptied the food into a bucket. Which is understandable but that same stain remained there all week. Coffee machine and juice machine switched off during lunch and dinner times .. some people like coffee with their food. Bacon VERY overcooked some days to the point of being rock solid. Speed of food replenishment terrible … would have to wait for a long time for a new batch to come out . Mainly the pancakes and it was one man doing pancakes, eggs and omelettes . Which were cooked to order. Lack of food options for a four star.. themed nights are not needed .. who wants to eat Mexican, Italian when in Spain. ( not me personally ) Pool super cold .., kids were freezing .. but I honestly have no idea how they could keep this warmer so it’s not a big issue just don’t understand how and why it was so cold. Lastly the snack bar .. all Perfectly fine but when someone orders cut fruit I didn’t expect fruit cocktail from a can 🤣.. I expected maybe a cut up apple, plum, orange . Maybe a little watermelon .like all the fruit that’s downstairs at breakfast