AKZENT Hotel Frankenberg

Gute ruhige Lage, gutes italienische Restaurant mit im Gebäude. Sehr freundliches Personal und gutes Frühstück,

Alles gut..... sehr sauber

Super freundliche Mitarbeiter

Gibt es nicht

Conveniently located close to the motorway, making it an excellent stopover during a longer journey. The hotel was exceptionally clean, the rooms were spacious, and the mattresses were very comfortable. Breakfast was good and offered a nice start to the day. We would consider staying here again, but probably not during very hot weather (see comments below).

The hotel does not have air conditioning, and the elevator appears to be unavailable when reception is closed. Unfortunately, we visited during an extreme heatwave, with temperatures reaching around 40°C in the area. When we arrived in the late afternoon, the main entrance was locked because reception operates only during limited hours. After some initial confusion, we found the access code and room information in the Booking.com app and used a translation app to understand the welcome instructions, which were provided in German. One of our rooms was located on the top floor directly beneath the roof. Because the elevator was unavailable, I had to carry heavy luggage up to the third floor. The room was extremely hot, and despite keeping both the window and the room door open throughout the night, it remained difficult to sleep. We were also unable to reach the hotel using the phone number listed in the Booking.com app. Later, we discovered that the correct contact number was displayed on the hotel's entrance door outside the building. It should be listed in the welcoming letter directly. What disappointed us most was the lack of empathy. The hotel was nearly empty, yet we were assigned a room on the hottest floor of the building. Under these exceptional weather conditions, offering a lower-floor room and providing a simple fan would have significantly improved our stay and demonstrated greater consideration for guests' comfort. The EV charger in front of the hotel was out of service. Fortunately, there was a working DC charger at the nearby supermarket. Overall, the hotel is clean, comfortable, and well located, but the lack of air conditioning and elevator can become a serious issue during a summer heatwave.