Europe Villa Cortes GL

Relaxed atmosphere, very comfortable, privacy and great location

Food selection at poolside bar.

Location is great and everything is clean

Nothing

We have stayed at the Hotel many times before, unfortunately not recently. Breakfast is outstanding as it has always been. Rooms still amazing, comfortable and it is nice to see that coffee/tea facilities have been added. The location as always been good. I would like to thank the Management team for the champagne and beautiful towels of Swans on the bed. You helped me celebrate my 70th birthday with style. Thank you.

It is a shame the waiter / waitress service is no longer around the pool area.

The Location of the Hotel is excellent with lovely surroundings and fabulous grounds, again the theme of the Hotel is spectacular.

Extremely Disappointing Stay – Multiple Serious Issues Unfortunately, our experience at this hotel was far below expectations. We were allocated a “garden view” room, but the only view was an overgrown corner tree that completely blocked any natural light from entering the room. The room was designated as non-smoking, yet the hallways consistently smelled of cigarettes, and attempting to sit on the balcony was impossible due to smoke drifting from neighbouring rooms. On several occasions, an overwhelming smell of cannabis from another room made the situation even worse. The room itself was not comfortable. The two large beds were extremely hard—comparable to sleeping on a concrete slab. I am physically fit, yet I still woke up each day with significant back pain and very little sleep, which had a serious impact on the holiday. Cleanliness was also below standard. The room contained thick dust along the sides of the heavy, old furniture and in the carpet. This isn’t a reflection on the housekeeping team but rather the poor condition and upkeep of the furnishings. To make matters worse, for eight days we had a persistent sewage smell coming from the bathroom. We were forced to block the drains with tissue and towels just to make the room bearable. Although this issue was reported, the only action taken was someone spraying air freshener, which did nothing to resolve the underlying problem. Overall, the combination of smoke issues, poor cleanliness, uncomfortable beds, lack of natural light, and an unresolved sewage smell made our stay extremely disappointing. We expected a far higher standard and feel this stay did not reflect the advertised quality of the hotel.