N/A

Everything

Nothing

We’ve been staying in El Dorado for a number of years now and have always been very happy. The location is excellent.

Nothing

Location was brilliant, in the middle of the old town and end of the strip. Staff were friendly and pleasant to deal with.

We have never ever written a negative review before, we are very easily pleased but this stay was such a let down for us. Pool & sunbeds were taken up with towels, with some towels being left unattended on beds for whole days at a time, meaning we couldn’t use the pool or sunbeds for 4/7 of our days. Even though, hotel policy states that unattended towels will be removed after 40mins, this does not happen. There are two pool areas, but both are very small for number of residents. The man at the pool bar was so rude to me which meant we didn’t go back - unlike the rest of the staff who were all very pleasant. The cleaning of the rooms was absolutely atrocious. Rooms weren’t half cleaned at all, all that was done was towels changed and bed made. The floors weren’t cleaned and in fact had dirty footprints from the cleaners. Overall, the place is quite dated and could really do with some TLC