Hotel Freiburg

Séa view Pool

Parking

We really enjoyed our stay here. Everything was great, the apartment was very clean, comfortable, and had everything we needed. The staff were especially nice and helpful. Everyone was friendly, welcoming, and always ready to help with anything we needed, which made us feel very comfortable during our stay.

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Great hosts, friendly and helpful! Great size rooms. Great rooftop pool, very peaceful and clean.

We stayed in the penthouse apartment which is a lovely layout and it was great to have 3 bedrooms, with wonderful views from our sitting room. The dining terrace was a nice touch. There was a nice big fridge freezer. The beds were comfortable and the air conditioning in the bedrooms was effective. The pool was very nice and we had a very good and helpful welcome. A member of staff was kind enough to supply some gf options for breakfast and help with some decaf coffee.

Unfortunately a few curiosities, some unfortunate, some avoidable, dampened the mood of our stay. There was an attempt to provide kitchen equipment but extremely eclectic and not very useful to have no glasses or plastic drinking vessels. Only mugs! We asked about soap on arrival as the sink soap was empty. We used the bath soap for a while then that emptied too. We waited 2 days of our 3 night stay to get soap having asked 3 times. Surely this is a hotel basic and shouldn't' have required a single request let alone multiple. There was something odd going on with the kitchen too. Breakfast was pretty basic and a number of dinner menu items weren't available, particularly drinks. When we ordered dinner the predicted 30 min wait turned into 45 mins and then we were informed of an oven problem so a further 30 minute delay incurred... It was pretty mediocre when we got it but we were very hungry by then....and we enjoyed it on our terrace, drinking beer out of mugs...! The most curious thing was the parking. Understandably it is tight and frequently cars are being blocked into the undercover grid carpark. We were asked to move the hotel owners car to retrieve ours. He was out and none of the duty staff were in a position to drive it. Raising all sorts of questions about insurance and appropriateness...we were slightly flabbergasted to be honest. This could have been a much higher rating as the hotel itself and the room and setup have a lot of potential.