Hotel Bella Firenze

Cleanliness

Location 2 min walk from central station

No lift

The location was excellent, the Wi-Fi worked very well, and the price was very good compared to other hotels in the area. The staff member who checked us in was also very kind and allowed us to enter the room earlier than the scheduled check-in time, which we really appreciated. Overall, the bed was comfortable and the shower was good.

The bathroom looked a little older than in the photos, although it was still acceptable. The advertised coffee machine was actually just a kettle, which was a little disappointing. Unfortunately, I also had a negative experience during check-out. I needed only 2–3 extra minutes beyond the check-out time, and I had informed the staff about this around 40 minutes in advance. Despite that, the staff member at check-out spoke to us in a very rude and unfriendly manner. I completely understand that check-out times need to be respected, but I believe the situation could have been handled much more politely.

The hotel's address in relation to the train station is amazing.

There was a slight smell to the room that was mildew-like and likely is what aggravated my allergies. There was also water on the floor of the restroom when I arrived and some strange step-like protrusion from the wall that needed painting.