Location is just perfect

Everything was perfect

Perfect place in Tirana, Friendly and helpfull staff, clean room. If you need something the staff will help you for sure. I will come back soon

Clean, location is perfect to get everywhere you want. It has it own private parking place. Breakfast was super good! Everyone is really kind and will help you to get informations what you need.I will recommend it , because everything was perfect, the staff was very friendly and professional.

The Hotel was perfect, the staff very frendly , the conferencr organization was like no other i have seen .

everything was perfect

it was clean and tidy, and the location was excellent.

there was nothing that I did not like.

Excellent location.

Breakfast only adequate, poor coffee and stale pastries. Bedlinen was not wide enough to stretch across the double bed.

the best location in the city. very clean, well staffed, friendly and accommodating staff.

Nice place in great location

Very friendly staff, breakfast on the terrace was great, parking well organised

Very retro - but maybe I was in a older non refurbished room. However very clean though!

Nothing to be honest

The hotel and our room stunk of cigarettes, to the point it really aggravated my partners asthma, never experienced anything like this at a supposedly 4* hotel. All the amenities were really old and dated, nothing like the pictures on the website and things did not work. The staff were extremely rude from the moment we checked in, demanding we pay a deposit of 150 Euros "just in case I need to use room service", which is ridiculous and this was not mentioned on booking.com when I had prepaid the full price for our stay. They also wanted to try and hold passports for the duration of the stay when we checked in, which was very odd as they already took a photocopy, and I was reluctant to give it to them because I could see other sensitive documents in plain view and not secured away behind the reception desk on a shelf, documents and sensitive data were not stored away correctly and anyone could have access to them which was extremely concerning - this was not right! The staff need to get training and maybe go to Hospitality College, cannot emphasize enough how poor the service was! We were not greeted at breakfast and there was no service whatsoever, not even directing us to where to sit etc once we presented our room number. I could understand if they were busy but there was never more than 4 tables occupied. Considering the price we paid, this hotel is not worth it and from our experience we will not be going back. We were put on the 12th floor which every night around 4am, drunk men and women were up and down the corridors laughing, shouting and smoking - we did not get sleep any of the 3 nights we were there! The air con system did not work and was making us cough/ill, when we complained the receptionist said that it was out of their control instead of dealing with the matter. Honestly TERRIBLE, avoid at all costs.

The location and the view !

we loved everything

Everything was very good!

everything’s was fine

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The room was very clean, the location was superb, the views from the terrace to the square made for a good breakfast spot, breakfast had a big variety, and the staff was very friendly and available.

The staff was very nice but not very professional - the shower was small so I asked to switch to a room with a bathtub. The morning shift forgot to handle it and when I came back later the evening shift had no idea and the rooms were all full. Also, they didn't know basic things like a museum being closed for two years already for renovations. Also, the spa was closed though it wasn't mentioned anywhere when I made the booking.

Excellent breakfast, loved the view from my room, the room layout, friendly and prompt service in all departments of the hotel

A full-service business center would be a plus

Excellent bathroom set up. Good breakfast bar choice. Excellently located place, just next to the Skenderbeg square.

Rooms are a bit small in terms of the space available for wheelchairing or push chairs.