Hotel City Inn Hamburg-Mitte

Good

I was happy with the location, spacious room, and quick responses from staff regarding some confirmations. Easy instructions.

In my kettle there was wet napkin and no glasses were provided, also outside in hallway there was never a refill of the basic items during my stay.

The woman who cleaned the rooms was incredibly kind and understanding. The shower pressure was really good. There were hot drinks in the room (coffee and tea, 2 of each) and a kettle. The pillows were comfortable and the duvet was thick and comfy. The rooms were clean. The front desk was unmanned when we came, but we called when we arrived and they were quick to respond and open for us so that wasn't a problem. It was quiet for the most part, it's an industrial area so there were some noise during the day from the company next door but wasn't a big issue. The area was fairly close to fast food and grocery stores (10-15min walk), also public transportation in form of bus was available. There were a few parking spaces the hotel managed, (5-6 spots) but filled up quickly so you had to get lucky. There were also public parking spaces around the area that you could use, although they also seemed to fill up quick. Overall a good experience.

One of our rooms wasn't cleaned, (1 of 3 which is why I assume it was just a mistake) the previous person forgot to check out (putting their keycard in the check out basket) so I assume the reason why it wasn't cleaned was because they didn't really keep track of who stayed for how long besides the basket of cards, which needs to be improved. As I mentioned before, the woman cleaning apologized a bunch of times and took responsibility for what happened which is commendable. The fridges in the rooms weren't that good, one didn't work, one wasn't really cold and one of our rooms didn't have one. Parking could be an issue if you are unlucky, but atleast they have some! The area did seem a bit sketchy at night but we went out for a walk around 2am and it seemed fairly quiet, only met 2 people on the way, and maybe 3 cars, we were out for maybe an hr. The rooms varied quiet a lot in size and furniture, not a big issue, but good to keep in mind when booking. The keycards lost effect after a day and sometimes it wouldn't register with the door, but eventually after a bunch of tries it seemed to work. If you're on the bottom floor, anyone could access the rooms if your windows are open so make sure to close them if you're not around!

I got a refund from the owner after the room they had allocated did not match what I had booked.

Staff on front desk did not fluently speak german and had to call the owner when i needed help. I booked a room with en-suite bathroom but was given a room with bathroom on the hallway. Did get a refund though.