Their staff was cool

The rooms were rather small

Excellent staff - the short-ish guy (Hejner I think) was super friendly and helpful. The location was great- very close to restaurants, cafes, and to colectivos to go out of the city. Hot water worked after you waited long enough, and the wifi was relatively good.

Not well lit. The room was quite dingy and needed some updates. Mold and cracks in the ceiling and walls. Big open window is nice in the daytime, but easy to hear loud sounds at night. Bathroom layout is a bit cramped and so, uncomfortable, but the shower itself was a decent size. The cafeteria area was similarly dark and dingy looking, with not many choices for the breakfast - the coffee available was only instant coffee. For a few dollars more, I would upgrade to a better hotel the next time I visit Chiclayo. This hotel was not as 'gran' as it looked on the website.

The breakfast was freshly made; you had to know that you could order anything; what you did not mention was not proposed. A bit funny, but we had marvellous breakfasts from day 2 on. Very helpful at the front desk. They arranged taxi's for us and informed us about correct taxi prices whe on our own. Pick up from airport was included and taxi was waiting for us with cardboard+name. Return to airport at client's expense but very good rate.

Well, next time no earthquake ! It was an amazing experience....

For the price, it was realy good, good bathroom with lots of water pressure and hot water. The room was clean and O K. The people were nice and helpful.

Very good staff, clean and confortable!!

Need more light!!