Ontbijt perfect

Kamer was tekoud

Great location, amazing garden and atmosphere

Bathroom music and screens are old and dont work, bit overpriced for outdated feeling rooms

Clean accommodation, comfortable beds, great breakfast and excellent service.

Having a second toilet would be helpful.

very quiet room and amazing bed. The restaurant and breakfast were really good and the staff very professional. We highly recommend this hotel.

nothing

Staff were warm, helpful and welcoming at every point - a credit to the establishment. Location was excellent in a suburban garden setting. Lots of clean towels (but bed not straightened). Dressing gowns (but no hooks to hang them on anywhere). Welcome snacks, drinks & toiletries all appreciated.

The ‘deluxe suite’ was tired & inconveniently arranged. Settee blocked access to wardrobe that had no door handle. Only one bedside lamp and main lights can only be turned off outside the room. Large, well-equipped bathroom but double glass doors wouldn’t close as there is no inside handle. Small tiles missing & very sharp edges & corners on narrow shower entrance. No hooks anywhere. Decor mix of quirky, contemporary & irritating - only small dressing table & mirror blocked by huge vase of outdated artificial flowers. Badly in need of redecorating - paintwork in poor and dirty state on windows and walls. It is a vintage building but it is poorly maintained with little attention to detail. The Villa is really a restaurant with B & B style rooms, not a luxury hotel as it claims. It is a pleasant place to stay, with nice but not exceptional food, but is really overpriced in its current condition. With better attention to detail and proper maintenance it could be really special as it seems to have been in the past.

pleasant surroundings. Nice decor. Bedroom was lovely

Breakfast. Attitude of the staff.

Very good location, good parking facilities. Nice details for coziness - candles, fireplace. Well equipped kitchen.

Dusty bedroom floors, someone else's hair on bedlinen, clogged bathroom sink, worn out towels, heating not functioning in one bedroom.

- Beautiful location - 20 min walking from Leiden Centraal - Very spacious room with private jacuzzi and sauna - Staff was friendly and tried to make up for poor maintenance/upkeep

- Maintenance came to fix the tv before my checkin and left a bunch of unnecessary things in the room - Maintenance also seemed to have eaten on the table in the living room, leaving crumbs there, a coffee cup with coffee in it in the cupboard and a jar of eaten cookies (which I assume should have been for me) -> the staff offered a bottle of wine because of the inconvenience - The staff had to come and move a cupboard to restart the electricity as the lights in the bathroom were not working - There are candles you can lit up in the room, but they were mostly already exhausted: they should have been picked up and replaced - Windows were not clean - There was dust on several secondary objects - Breakfast was expensive (19,50) and sub-par I really had no intention to spend my time complaining there, so I went ahead and cleaned myself. However the price was in no way justified. Unfortunately, I cannot recommend this place.