Excellent service and facilities! Beautiful building with well kept features and a touch of luxury. Highly recommended!!

nice place, good breakfast

with 3 children they put us on the top level room without elevator

The location is good, the stuff is very helpful even tho some of them didn’t speak English at all (including spa and reception workers) . the breakfast and the size of the room where nice .

we got a room at a different building, not in the main one. it may be ok during summer time, but during the winter it’s very frustrating to go to the main building for spa and breakfast. the spa is very very small, one small swimming pool and 3 saunas. the room was cleaned only once during 4 days (bed cheats where never changed) . Didn’t receive any tea or shampoos during the stay, had to go to the reception and ask for it.

Everything was great

Fresh air, absolute quite room, nice staff

I didňt like music in welness :(

Lovely location and great breakfast

The hotel is splendidly refurbished, in a very good location, close to the park. All the photographs on this website correspond with the reality. There is a swimming pool / wellness area, which we didn't go to. Breakfast was good, though nothing you wouldn't see in a comparable hotel. There is a very nice patio / dining area attached to the hotel restaurant with a lovely view of the park. Our room number 100 was nicely furnished, we got all the toiletries, towels, slippers, as well as bathing robes. We didn't have any issues with cleanliness, our towels were exchanged after three days, even though we didn't ask.

There were many things we thought a four-star hotel should avoid. First staff - the receptionist Šárka who served us on our arrival was quite reserved and we felt like we were a bother to her and not welcomed to the hotel. The waitresses serving us at breakfast and at the first dinner were OK but again, we can imagine a completely different approach which would match the character of the building to its services. At breakfast, we repeatedly asked for black tea, which wasn't resolved until our departure. One of the waitresses offered some black Lipton in a box which wasn't individually wrapped and that's why I think the tea wasn't offered the next day. We only had dinner once. The food was OK, but didn't make us want to try the rest of the menu. We decided to eat elsewhere for the rest of our stay. Next our room - if you decide to book room number 100 - it's a disabled access / facilities room so be aware of this fact. We didn't have any issues with this. However, the room is situated on the ground floor, behind the reception desk. Every morning at 3:00 am we were woken up by a delivery service, followed by next one at about 5-6 o'clock. We're aware of the fact that this has to be done somewhere but on the other hand, we paid a full price and weren't informed about this fact in advanced. On top of that, there were members of staff smoking under our windows on more than one occasion. The bed was incredibly soft, the mattresses literally bending and didn't really allow for a good quality sleep. The wi-fi connection was really poor and 99% of time was down. On our departure, when asked how we liked our stay, we admitted we hadn't, so the receptionist called the manager of the hotel. He was very apologetic, offered to pay for coffess and also offered us a future compensation. We should write directly to him next time we decide to stay. Of this we're not sure.

Absolutely everything - a wonderful, friendly and helpful staff team - beautiful terrace, great spa facilities, the breakfast was fantastic and generally the ambience and decor of this gorgeous villa made such an impression that we will definitely return

The fact that we didn't stay longer