Great stay as always. Sipho and Kim were very professional, helpful and friendly. Beautiful apartment.

There is nothing to complain about.

Marcus and Kim were very professional. They went the extra mile to make us feel welcome. We were met with smiles. It felt like home. The apartment has everything you need and the location is amazing.

There was nothing to complain about.

Sipho was very helpful as always. Kim as well. I keep coming back to this beautiful apartment. Lovely stsy as always.

I have nothing to complain about.

Location is good.

The check-in process is far below the standard I would expect. Firstly, guests are required to report to an address different from the property where they will actually be staying, as there is no direct access to the accommodation itself. Upon arrival, you are required to contact a staff member who has to travel from another location to assist with the check-in. In our case, we had to wait approximately 12 minutes at 21:00 while standing in the street at night, with our luggage and personal belongings. This was both inconvenient and concerning from a safety perspective. Once the staff member arrived, the check-in was conducted at what appeared to be a kitchen counter rather than a proper reception or check-in area. We were then escorted to our accommodation (which is located on a separate property), requiring us to drag all of our luggage approximately 150 metres across an uneven and rough road surface at night. Upon reaching the unit, we were required to complete another check-in process. Overall, the process was unnecessarily complicated, inconvenient and uncomfortable, particularly given the late arrival time and the lack of secure, direct access to the accommodation. The check-in procedure should be reviewed and improved to provide guests with a safer, more convenient and professional arrival experience.