Unser Enkelkind ist sehr interessiert an den Dampfloks , deshalb ist die Lage am Bahnhof ideal.

Waren einmal zum Abendessen im Hotel , das uns aber von der Qualität nicht überzeugen konnte.

Die Lage des Zimmers war für uns Perfekt. Trotz Hauptstraße und Bahnhofs Nähe, war der Lärmpegel gleich Null. Was uns gefehlt hat, war ein Schuhanzieherfür unsere Winterstiefel und eine Abtropfplatte für die Winterschuhe. Das Frühstück war für uns ebenfalls Perfekt. Sehr reichhaltig. Von herzhaft-kräftig, deftig bis hin zur leichten Kost war alles verfügbar und es war auch mega lecker. Ein riesen Lob an das Küchenpersonal. Wir haben jeden Abend dort köstlich gespeist. Die Speisen waren immer frisch zubereitet. Sehr niedlich fanden wir auch den Getränkezug! Coole Idde.

Die Matratzen waren für uns sehr hart.

Zentrale Lage, direkter Blick auf die Schmalspurbahnen.

Sauberkeit war im Zimmer, im Restaurant und auf den Toiletten nicht so gut. Teils sehr hektisches, immer gestresstes, unfreundliches Personal

Everything's all right. A nice hotel. Friendly service , very tasty breakfast.

Nothing.

Good location. Breakfast was substantial although the coffee was poor. Good evening meals. Room was comfortable though rather cramped.

Pillows were of poor quality. Restaurant service was rather abrupt.

I've been here before. Last May was my second time, now it feels like a good old trusted place to stay. For whenever I go to Wernigerode

location due to being near steam railway I have stayed hear many times and it never disapointing good breakfast

this is a very minor thing the young lad at check in good have smiled just once

Booked a 'Railway Room' which gave a good view of the narrow guage steam railway across the road, which was the purpose of booking the room.

1) We had booked half board accomondation and on the third and final night of our stay we went down to dinner in the hotel restaurant and were told we should have booked a table. No mention had been made of this previously and we had not experienced any seating issues on the first two nights. On the third night we also had to embarrassingly prove that we had booked Half Board before being served. As a result it was an hour before being served our first course and it took a total of two hours to serve us a two course meal. This was unacceptable . 2) At check out there were problems with the vendors Booking.com display and this resulted in a delayed check out. I had asked to see the manager regarding the Half Board incident but he was not there. 3) The City Tax had to be paid in cash which we have not had to do at any other hotels we stayed at in the area. 4) The en-suite Bath room had an awkward step up around it and the bath floor was curved and slightly slippery. No rubber matting provided.