Great location

Nothing

Clean airy room . Great staff and in a good location to see the city

Excellent room. Staff extremely helpful. Overall exceptional value

Very little

Huge rooms

Hotel is situated well for visiting the locations of interest. It is also well placed for local restaurants. Room was exceptionally large with two separate sleeping areas.

Room and bathroom are clean. Private basment parking. Close to the main street of Palencia.

The window is opened to a shared balcony, which you cannot get to (no door) - but other rooms can (have doors).

clean & comfortable

Great suite very comfortable and quiet with balcony onto interior courtyard

The location was good. Right in the city centre. It was clean and nice.

The noise! In the corridors it was often noisy. People standing and talking loudly at any time, early in the morning or late at night! That made it hard to rest!

The room was on the fouth floor and the heating was up the pole. Could not open the window enough to cool room down. We did point out the problem in the morning but wished we had asked to move rooms.

Too hot and heating switch did not alter the problem

location and large room

minimal facilities in room - had a cost cutting feel. breakfasts were just ok.

enjoyed restaurant and food

great location and very helpful staff

nothing

The restaurant food was good.

The fitted coat hangers in the bedroom were broken and I had to ask for normal coat hangers at reception. The beds were very firm and they were made up with sheets and a blanket. The fitted hairdryer didn’t work and when I tried to locate a switch under the sink the cover fell off leaving bare electrical cables. Also the plug wouldn’t pull out of the bath after having a bath. There was mould around the shower tray and also the tray was cracked. We told reception and we were offered another room which we accepted. However this had a double bed whereas our booking was for a twin room. When we left we told reception how disappointed we were. We were not charged for the small bottle of water that we had taken from the mini bar (2 euros 20 cents). However we were not given any discount off the bill and were offered 2 small bottles of water to take with us free of charge. Very disappointed indeed.

Location, clean

Sound isolation between rooms a bit poor.

Great hotel, with secure parking underneath. Good location for walking into the old town. Friendly staff and a large, comfortable room, which was really quiet, as I had requested.

spacious rooms, well equipped

nothing really…maybe it looked a little faded on the outside