La terraza

Excellent Room

Nothing

Location! Perfect. Staff very good too. Especially one lady at reception, who gave us Gold award service level. Maira , sorry if spelling not correct , she has her hair in a ponytail , when we arrived 25 mins too early, she told us no problems you can check in , she advised us about the hotel and the underground parking 🅿️ which as we were staying four nights we booked. We told her we were celebrating our 29th wedding anniversary, and when we took the car to park and used the lift from the carpark direct to the 4th floor with lots of luggage, it opened opposite our suite 458. Perfect! By then she had sent a bottle of cava 🍾 in an ice bucket to our room .Bravo that lady , for Gold service, we thanked her ,and gave her som chocolates , which she shared out with staff at reception. Thank you so much . *****5 ⭐ .

The food selection at breakfast was very good. Temperature of the hot food was warm but not hot ,. This was the same in most of hotels in Spain.. The lunch and evening buffet was a poor low cost selection of food well presented, but again just warm never hot , due to non rotation of food in trays, heat level not high enough to keep the food hot , did not see even once this week , anyone check the food temperature with a probe . This could be a health Hazard with Rice,pasta ,pork etc , it was not a good food experience, many people said the same to each other, but 9/10 will never tell the hotel. They just go to the microwaves around the dining room to reheat their meals , please address this issue, by increasing the heat levels in trays and if you rotate the food it won't dry out, which is one reason and cost u maybe don't do it , but for your customers health and comfort , just do it . We would rather pay 5% more for better food , more main dishes, less selection of side dishes,and hot food please, l do know what l have experienced is correct , as l did test reviews for cruise ships for years , and they found the reviews, constructive, helpful, and supported by passengers too.

Everything was perfect👍

Nothing

sea view

food especially at dinner - lack of variety long queues for coffee/tea machines at breakfast

All the staff were really nice, and polite especially Pablo on the front desk. The room was very well cleaned every day. the food was really nice and lots of it. we had breakfast and dinner. the facilities were really well maintained.

The wifi connection dropped out occasionally, but who needs wifi when you're on holiday? The lifts got really crowded at peak times.

Lovely hotel stayed there twice

Sunbeds too close near swimming pool a bit claustrophobic

Close to the beach. Very spacious, especially the bed (two double beds, next to each other) Concigiere was efficient

Very outdated.

the 2 balconies from the room had great view price for 1 night was not exaggerated

poor quality food and drinks at the restaurant buffet

Location near beach and restaurant. Sea view was great.

The pool was very busy with little space between the sunbeds.

Breakfest and dinner a little bit booring, same same every day

seaview room was nice

food especially the meat was awful

Very good service Very good food very nice swimming pool, location near sea, every day cleaning room kitchen super puper 😎

We really liked the location of the hotel right on the beach front. The beds were very comfy and it was lovely to have air conditioning. Nice to have some free drinks in the fridge on arrival too. Overall we were happy with our stay. We stayed full board and were happy with the selections available at the buffet.

The pool was too small for the amount of people in the hotel and it didnt seem very clean with lots of hair floating in the water. There was no shower curtain in the bathroom and the shower gel and shampoo were both empty. A couple of the games in the kids play room were not working properly. The booking in process was pretty slow.

Miniclub with excellent staff. Great pool and food. Overall excellent service

The hotel is understaffed. Long queues.

it’s right on the seafront and near lots of activities.

My kids couldn’t make use of all the kids club activities as they were the only English speaking children in the hotel, we booked it for the club so that was a huge letdown.

Really happy with our stay. Great location right on the beach front and a fabulous pool with lots of palm trees in the sun lounger area. Perfect for a trip away with kids. The apartment was spacious and had a great balcony. Themed dinners each night ensured plenty of variety in meals in the restaurant. Good selection of things for breakfast and lunch. Lots of entertainment on throughout the day and in the evening for both kids and adults. Mini golf course.

Decor was a bit dated with signs of wear and tear and some aspects in the apartment weren't particularly child-friendly considering it's a hotel aimed at families (microwave was really low down, cutlery stored in a low drawer so we had to take it out and put it on the work surface, really sharp edge to the sink unit in the bathroom that I hit my elbow on a couple of times when bathing the kids). Restaurant was not particularly geared up for food allergies/intolerances. Yes, when I asked for gluten-free bread staff got me some and I'm sure they would have taken the time to explain ingredients, but I mean in the lack of allergen information readily available on dish labels to save staff (who are very busy) the time. I didn't want to be a pain and ask a member of staff to explain EVERY ingredient in EVERY dish at EVERY meal service, so I could then make a choice.