Location, staff, overall value, sauna, spaciousness of the building, cleanliness, maps and travel info in the reception, availability of meals and drinks.

The breakfast is pricey considering it consists of basic food items. The price could be reduced. With several euros less you can go to a supermarket and get a filled breakfast baguette. If changing it, it could have more variety. For example, instead of just toast offer different types of breads, croissants and something sweet like cakes or muffins. And a fruit salad not just a few pieces of fruit, and real juice not squash. I've seen all this in another hostel in Europe and it's included in the stay at no extra cost. Regular customer stamp is not given if booked through a third party site. It could be given. A stay is a stay wherever it was booked.

Very nice staff, nice location to the local transport

Didn’t have double bed.

Everything, environment, staff, room, bathroom. Everything was great

It had a functioning elevator, so more accessible than many Hostels. The staff was very helpful.

The doors were very heavy - which made it least accessible and also louder. There were several small thresholds (f.e between the room and floor or in the washrooms).

the staff are so helpful

Clean, comfortable and good location. Friendly service. Will recommend

Close to the team station.

I have arrived late in the evening and I go early in the morning ...so no time to see the facilities to have a opinion.

1. The sauna for free! 2. the clean bathroom 3. appropriate space for a room 4. friendly staff! 5. less than one minute from the tram station

location is great, clean, friendly staff

It was clean, it was well furnished, interior could be a little updated, but overall good

Bathrooms can get watery around, walls were a little thin and pillows were not good for my neck.

The hostel was spotlessly clean from the kitchen to all the other facilities. They were working on it night and day. Everyone was helpful.and friendly. Kitchen is well-equipped, morning sauna use is included ín the price. Location is also.perfect.

Well positioned to the port, not that far away from Senate Square

I find it simply a “robbery” selling day tickets for public transportation for 10€, while you can easily buy them online or at the port nearby for 8€. 25% profit for nothing! Also, 7.5€ for sauna which was poorly heated, I believe it’s too much. Finally, there was no water tap in the men’s bathroom.

Location. Common kitchen where you can cook food. Free sauna from 7am - 10am. Luggage storage after check-out/early check-in. Laundry area that cost 1€. A good place to rest after a good night out/ tour in the city. Very close to everything with shops and restaurants nearby.

Not all staffs are nice and accommodating. The drain in the shower stinks so bad. Since the bathroom/toilet is common and is located in each end of the floor, it would be nice to have a sink in the room at least. 2 days before check-out, I have asked the receptionist if we could avail a late check-out. She then told me it’s all good and that I just have to pay hours before check out which is at 12 noon. So I came down hours before check-out and asked (the current receptionist) that I will be paying for our late check-out that day. She then told me that I can’t avail the late check-out at 17:30 because there was no note that I requested for it and that I should have paid way earlier. She though was able to give a late check-out at 14:00. It did affect our plan for that day. So I just wish that they will be more straight forward with their rules or at least make a note.