A place to relax in a small village. Great hotel with polite staff and clean rooms.

There is absolutely nothing I didn’t like. Everything was above my expectations.

good location, free parking right behind the hotel, very comfortable bed, clean and spacious room, balcony, fresh, tasty and excellent breakfast choices, free water upon arrival, overall good value for money

elevator is rather small (2 people is fine, 3 is already a crowd) and only goes to the 4th floor, if you have a room on the 5th floor you have to take the stairs to the last level, bathroom was a bit snug

Cleanliness & location was good. Breakfast was decent

Post check out experience was very bad. I forgot one thing in the room while checking out. I kept following up with them via emails, phone calls on daily basis but they didn't bother to respond to my simple query. Absolutely No or Zero feedback from the hotel staff. I mean this is not the way to treat your customers. This left a bad impression about the hotel.

location, cozy atmosphere, prices

Nice selection for breakfast.

It would be desired to re-introduce the service (availability of the receptionist) for guests at the hotel reception in the evening hours.

Good breakfast and nice comfortable beds. Little outdated but clean

The location is great, between the Kurpark and the downtown pedestrian area with cafes and restaurants. Breakfast: very substantial, with many regional options. The room was quite spacious and the bed was comfortable. We booked a Comfort room, with a balcony which we were able to use in the good weather - although it was not cleaned during our stay. We liked the old fashioned double door which helped the soundproofing. The receptionist was friendly and helpful but totally overworked and the only member of staff we saw except for the breakfast crew.

Overall the hotel was disappointing. There was no safe in the room and little storage space. One free bottle of water was supplied daily but this was only minibar-size,, not generous for two people in midsummer. There was a large and well-appointed bar/lounge area, which was spacious enough to handle Covid restrictons, but it was closed - a notice referred us to the bar at the neighbouring hotel about 200 metres away, which is apparently under the same ownership. No minibar or bar facilities, so no possibility of an evening drink at the hotel. It certainly did not live up to our previous Best Western bookings. The overworked Reception was apparently responsible for both hotels and it was extremely difficult to contact the Best Western by phone or e-mail; in fact I called the local tourist office to make sure the hotel was actually open.

Breakfast was very good.

Room wasn't so clean. The place looks abadoned. No elevator to our room. Nobody takes care for the graden. The photografer made very good job.

Good breakfast.

Impossible to get to the room with lift. Some mold in corner of the room.

Very quiet area with a park close to the hotel.