Cold aircon and comfy beds

Location a bit out of the main centre

Great pre arrival communications from the hotel by email. We loved the location, easy to walk to the major sites, close to the Mekong and also the night food market. The hotel benefits from nice large apartments with a comfortable bed, good air conditioning and a reasonably stocked kitchen. Good to also have a dressing table, coffee table, sofa, dining table, 3 chairs, clothes rail, ironing board and iron. We didn’t go for a bed & breakfast package, but did make use of the large pool and communal laundry facilities. The pool here slopes from 0.8m to 1.8m in depth and is geared for quiet relaxation. No pool bar or 24/7 music, just the opportunity to swim, chill and enjoy the birdsong from the gardens Front of house team - A wonderful welcome from Aemmy & Anitsa on reception on arrival. Cheerful, informative and very helpful. Really helped us settle into the hotel Also a big thank you to Sinthavong & Khambai on reception when we had to print off our Singapore Arrival Cards and amended flight details. That little kind gesture has made our onward travel so easy. A big shout out to the housekeeping team. These guys behind the scenes are normally overlooked and therefore deserve recognition in their own right. Fresh towels provided every day and the option for a bedding refresh too. Exceptional service and attention to detail. Sorry I didn’t get your names.

Good size 2 bedroom apartment, lovely staff. Pretty good value for money

Uncomfortable lounge/seating area. Everything very tired. Our room was on the ground floor next to the restaurant, tennis court and pool, so it was very noisy in the mornings

Near to the airport

Worst customer service I’ve ever experienced! We arrived at 14:00 sharp for our check-in and was told that the room wasn’t ready because of late check out from previous guests. Unhappy as I am, I asked if there is any other rooms we can check-in temporarily because we were all exhausted from our flight. And then the receptionist said no, and told us that we should understand and be empathize for them?? Then he went on and on about how we should be more understanding about the situation and “If you can accept it then good, if you can’t, then can’t”???? I have no idea you can talk to a guest like that. I just want to leave immediately when I heard that sentence And yes, again, we received no apology!