The guest arrived at the time specified, but the hotel was closed. After a long ride, at 12 in the night had to look for another hotel and had to pay a much more expensive price. Why was the booking accepted and confirmed if the hotel is not ready to check-in later? Very much disappointed.

excellent value for money. Older hotel but very clean and well maintained.

No headboards on beds.

Very clean and spacious room! The hotel is located in a very quiet area which I liked very much. I recommend it

The hotel is well located and the room was very spacious. The view from the window is really magnificent. The furniture is quite nice and comfortable.

There is an unpleasant smell in the hotel and bith on the corridor and in the room there was a lot of animal hair on the carpet. The balcony is not safe for families travelling with young children. The hotel dies not have air contitioning and the windows aren't equiped with insects screens. The staff didn't ask us on the arrival about breakfast being ordered in advance and we couldn't have breakfast in the morning.

I liked the fact I was near the animal hospital. That was the reason for my visit. I brought my dog up to see the Vet. The hotel was within walking distance. The breakfast was very good. Everything was fresh. The entire staff was wonderful.

Overall, my experience was very good. Should I have a need to stay in Gorna Banya again, I would use the same hotel. The only thing negative I have to say is, the carpet in the room had some stains.