The owner is extremely helpful during our stay. They looked after us (2 adults and 3 children) really well. Extremely good for family travellers.

No

Bergtour Marukita is the perfect place to stay! We came during the ski season and the breakfast, room, onsen, and ski facilities (dry room, lockers) were all so good. It was a great experience to have a yummy and filling breakfast before going to ski and then coming back for onsen. Also, a plus to be able to purchase discounted ski passes there. But what really made them stand out and want to write a review is their service is the absolute best. Even better than some five-star restaurants I’ve lived at. The front desk staff always thinks from your perspective and offers to help all the time. They helped us so many times (e.g. letting us use the onsen when we arrived by overnight bus, helping us plan our route to our next destination when we had a sub-optimal route, recommending restaurants, and many more). English is their not their native language, but they always tried their best to communicate and understand us. When we really couldn't understand something, we were able to communicate via technology such as online translations/google translate when we truly needed it.

Nothing. We loved the stay.

One of the best examples of genuine hospitality I've experienced; the staff were overwhelmingly kind and helpful. The Okami was the kindest and most helpful person I have ever met. Facilitated all requests with enthusiasm, constantly going above and beyond. Shuttle bus to and from the bus stop, and skiing ever day was always on time, and seldom overly busy. Breakfast and Dinners were beautiful & abundant traditional fare. Would thoroughly recommend including in your stay. Onsen was traditional, clean, gender-segregated, and a great way to relax following skiing all day. Beautiful view out over snow-covered trees. Front desk sold Hakuba valley passes saving us the bother in the morning. Large ski lockers, and dry-rooms, as well as an air compressor to clear snow off gear.

We can't wait to go there again. It's was just brilliant - two thumbs up!

We felt at home from first moment. Super friendly hotel team. Spacious Japanese room with tatami, eating table and great view from window chairs. The best Japanese breakfast I experience in 6 years in Japan. Nice outdoor Onsen.

Staff were so friendly and went above and beyond to make sure our stay was great. Loved the onsen after a day on the slopes and lots of great places to eat and drink.

Nothing everything was perfect

Traditional style hotel, staff were fabulous and so nice- we felt like we were staying in their own home they were so accomodating and quite a central location easy to walk to everything.

Nothing! It’s traditional style futon beds so if you want to sleep in a fancy western bed don’t book it and don’t complain!

Staff was very friendly and accommodating. An easy 15 minute walk to the Gondola and close to the Lawson's.