Overall great

Sauna isn't open, but this is government policy

Charles, the Manager, Shangyong Ma and also, the night Duty Manager Yan were all such amazing staff!!

very good breakfast, very good location and very helpfull staff

Staff very, rooms clean, breakfast very good value

Nothing to really shout about. Hotel is a bit dated but that adds to its charm

The room and bathroom, while old and dated, is exceptionally clean. Breakfast was lovely with a huge range of choice. Location was perfect. However there are loads of similarly priced hotels in this central location so I dont think the negatives of this hotel make it worth it's price.

I had one of the worst weekend sleeps here. The room has a balcony which overlooks the inside of the hotel, facing down to where they serve breakfast, so the artificial light from there makes the rooms, which have extremely low ceilings feel really claustrophobic. The noise from breakfast in the morning is also unbearably loud, echoing around like the noise in swimming pools. The flush in the bathroom is very weak, not ideal for 2 people sharing a room. The wifi is shockingly bad. The door opens into the bathroom area which I didnt really care about but it's still weird. When we were checking in the receptionist convinced us to pay ¥50 per night to upgrade our room as the one we booked was, according to her, very small and badly decorated which I just thought was unbelievably cheeky on the hotel's part. If a room isn't suitable it shouldn't be online to book in the first place. All in all a really poor experience.

This was the second time we stayed and it wasn’t as good as last time. There was confusion with the rooms, but it was sorted quickly, but the room wasn’t as spacious or as nice as the last one (paid more this time). Couple of times we had issues with the room card not working, a cleaning lady came in whilst we were getting ready (do not disturb button wasn’t working). We were higher up then last time, and the floor was noisier. Again, no issues with the staff as they were all polite, but the first stay was much better & worth the money.

Room design, comfort and value for money.

The deluxe twin room was nice and spacious. The bathrooms were well kept, very clean, and very pretty. The beds were very comfortable and clean. Didn’t have breakfast, but the lunch spread was good and had a lot of options, very few vegetarian tho.

The room temperature was pretty warm, tried to change it with the thermostat but wasn’t working. Also wanted to take a bath, but the bathtub stopper wasn’t working so the tub wasn’t filling up.