everything was as expected

Location

Did not expect to have to make our beds on arrival and have to clean room and take down all bed linen at end of stay

Nice and modern equipped rooms, especially the bathrooms. Sunny till the late afternoon, you can enjoy it on the balcony. Ski-to-door. If you are travelling with group of friends, you can request rooms close to each other. Nice and helpful staff. Good value for the money.

Rooms could be a bit cleaner.

The apartment was perfectly placed for me and gave direct access to the ski slopes.

Nothing all was as I would have wanted. Well maybe the getting of the key to the apartment could have been better organised.

Staffs and Owner are very sympathetic. We got a great stay. We will be back.

Not much good to say. The bathroom was large for the size of the apartment (which was tiny). The view was good, but it is hard not to have a good view in Les Menuires. There is a pretty good (but pricy) grocery store located in the building. A couple of reasonable ski equipment rental shops located there as well.

My stay at Pierre et Vacances/Residence Soleil Vacances was exceptionally poor. An error was made on my booking. The class of room that I had booked was not available when I checked in (at ~15 minutes after the allowed start of check in), so we were shoved into a room with only a sofa bed, which was inadequate. The Soleil Vacances customer service response was incredibly poor. RSV acknowledged the 'insufficient services' in a letter to me and offered limited compensation of Euro240 (I believe I was to be charged the full rate for the bad room even though I would not have booked the room if I had had a choice). The limited compensation offered was subject to my agreeing to be bound by legal conditions to 'maintain the strictest confidentiality regarding this transaction, and in particular undertake irrevocably to publish on any site specializing in the rating of tourist establishments ... or social networks any comments regarding the establishment in which he (they) have stayed, and more generally none of the establishments operated by the group Soleil Vacances.' Had I agreed to the terms of the letter (which I did not), I would be subject to a fine of Euro 2000 if I did - almost 10x the amount of the compensation on offer. Wow!! I have a copy of the letter (sent to me via email from Client Relations at Soleil Vacances) if anyone is interested. The room itself was poor; the sofa bed very uncomfortable, the room dirty (someone else's toe nails scattered about - we did not notice within the notification period). The walls thin - we could hear the morning belch of the man next door. We were located was on the side of the hotel, so my child and I had to walk up metal stairs (with our ski boots on), across a parking lot and then back inside the building (or a long concrete steps/pathway) to get to the slopes. My son thought that the halls near the swimming pool smelled of sewage. Limited parking (though likely the busiest week of the year).

friendly staff, super location to and from the piste

sofa bed could have been better