Worst hotel ever! NO WIFI IN THE Room even though the advertise it! Staff don't speak English, dealing with reception for anything is a nightmare. Breakfast is ncluded but only if you walk to reception every morning and beg for a breakfast ticket. Restaurant staff will NOT give you breakfast WITHOUT a ticket even though you PAID for it on your room. The American Breakfast is 2 Eggs, NO Bacon, No Sausage, No Meat, just 2 eggs and Bread as Hard as a Brick. Worst service ever. Don't book here

Worst hotel ever! NO WIFI IN THE Room even though the advertise it! Staff don't speak English, dealing with reception for anything is a nightmare. Breakfast is ncluded but only if you walk to reception every morning and beg for a breakfast ticket. Restaurant staff will NOT give you breakfast WITHOUT a ticket even though you PAID for it on your room. The American Breakfast is 2 Eggs, NO Bacon, No Sausage, No Meat, just 2 eggs and Bread as Hard as a Brick. Worst service ever. Don't book here

Excellent location: safe, quiet, and close to everything. Beautiful relaxing pool and garden, helpful staff, tasty breakfast, the jacuzzi tub in the room was great and they provided bubble bath. The room and grounds are exceptionally clean. I recommend staying here for a trip to Antigua.

The mattress was very firm. WiFi works very well in the restaurant, pool, and garden but can be unreliable in the room. Despite this, it was a lovely hotel.

The hotel style /architekture together with the garden and pool area was just beautiful. The room was spacious, clean and comfy.

Windows were facing a wall + I could hear every word from the room bellow (? or not sure where from, but it was as the men would be in my room). Comparing the price vs. the service in Antigua, the Hotel is really overexpensive!! The breakfast was not very good, I did not get even milk to my coffee ( I have asked for it twice... but did not get it at all). I would also expect the stuff ať the reception in 4* hotel, speaks English - but they were not, however i have to say they were really nice and helpful.

Very nice staff. Very friendly

Room was hardly cleaned. Dark lighting in bathroom. Felt old and dated

lovely garden

no wifi in the rooms, no hot water in shower, jacuzzi and laundry facilities are not available like advertised

Breakfast was basic, nothing was ready at the time, staff very uncomfortable and I've must paid milk for my daughters. Was not included ...UNBELIEVABLE!!!!!

Location and room size

Breakfast, service, dirty roo.

The property is beautiful and very well kept up. 10 out of 10 for cleanliness. The staff was great. We liked being on the edge of town, away from the bulk of the traffic. The price was fair for the level of the hotel.

We had a shower in the room with a large shower pan. The water backed up when showering so that there was standing water in the shower which felt a bit icky. The room had minimal lighting, and it was fairly dark in the evening and a bit hard to see unless we had the bathroom light on. The bed was very firm. We like firm beds so not an issue for us, but I could see it being so for someone else.

nice spacious rooms and gardens

the shower didn’t work well due to old plumbing and one window was facing the stairs so all the receptionist sounds from the night came in

the garden

what’s advertised does not match the reality. didn’t have extra bed for my 2 year old, breakfast was poor, is not walking distance from the city Center, the staff was not kind and everything they did was “an exception”, there was a dirty sock on the room.

I like that it was close to almost everywhere I needed to go.

Before I checked out the housekeeping lady was checking the room which I had no problem with but what pissed me off was the fact that she was inspecting the sheets and covers one by one looking for stains then she did the same for each towel then said one towel had make up on. It didn’t make any sense to me.

The hotel was really beautiful and it was great to have a bathtub

The rules that were "COVID" driven. We were the only people in the hotel and I couldn't have my friend come to my room while we got ready to leave or even my daughter's father. It was ridiculous, I don't need anyone to tell me how to take care of my health, first off, and second, that is not how people get sick. It left a really bad taste in my mouth that I was followed around like a teenager who couldn't handle myself.

splendid!! quiet, quaint, clean, ideal location

everything was perfect, especially the style of the hotel and the kindness of the employees

beautiful nature and the hotel is beautiful

the pool closes too early because there is no lights

I loved the gardens.

The bed was so hard it was difficult to sleep, and I even like hard beds! This was just too cheap. Also, they made me stand at the check out desk like a criminal while they checked to make sure I didn’t steal anything from the room. It was embarrassing and ridiculous, and for that reason alone I would never stay there again. Also, I had told me brother, who was with me, that breakfast in Antigua is always a treat, and we came to the restaurant to find a very sad buffet. The breakfast was not very good or nice.

Most of the personnel were super friendly. The place was tranquil and with a nice garden.

It wasn't clear if breakfast was included or not. The room was nice but it didn't have enough places to store stuff like clothes. The pool was kind of dirty.

The location is excellent, is 15 minutes walking to the Central Plaza The staff is super kind and helpfull

The room (depends the ubication) are not really well ventilated, so it's a little difficult because during the day the room is hot but in the night is cold, you can't closed the windows because theres not gonna be any air circulating The other is the internet, the hotel has wifi but you have to to outside the room to reach it.

Beautiful buildings and grounds. The rooms were big and very lovely beds.

we were there on Semana Santa week so staff was overwhelmed. But I really felt like staff could’ve been better trained to meet the needs of the customers.

nice facilities

the bed had hairs and the service for breakfast was slow

the garden and the Pool are beaitiful

it was quite away From the Center of Antigua and the street is dark and lonely to walk alone at night time. The hotel gates are even close at late evening, and even if nothing happened to me, it was not nice feeling to walk alone to the hotel.

garden. pool.

no coffee in rooms. beds we a bit hard.