Disney Hotel New York - The Art of Marvel

Molto buona

Superior room. Digital key and online checking/checkout. Luggage storage

No daily maid service. Not easy to access ice and water. Not enough milk or English breakfast tea no complementary airport shuttle. Pool not very child friendly

It was very spacious and modern

Within walking distance to all Euro Disney attractions

Location to park was fine. A 10 min walk. The buffet was very good. There are no food options between breakfast and dinner. Bring snacks for kids.

Check-in staff was terrible. We had 3 rooms. 2 were ready at 2:55 pm and the third we were told we had to wait. They didn't know how long but would text us. We sat in the lobby for 45 minutes waiting for the text. I was checking my email for work and noticed an email came in at 3:00 saying our room was ready. I went to the the person who had been checking us in and told her we had been waiting for the text for 45 minutes and it wasn't until I checked email I see the room was ready 5 minutes after she spoke with us. She said oh well, you got a notice didn't you. I explained there is a big difference between text and email as you don't get the notification in email like you would text. She was rude and just kept shrugging her shoulders saying you got a room didn't you? We were paying nearly a thousand dollars a night and to have us left sitting in the lobby for 45 min after check in only to be shrugged off was completely unacceptable. We spoke with the manager and while doing so she stood behind him just smiling at us. To be fair, the manager offered us some compensation which we refused. We didn't want money, just to be respected at check in. Very different than what you would expect at a Disney resort.