Absolutamente todo

Estaba en un 4 piso sin ascensor

Nos encantó la ubicación, es ideal para visitar Oporto durante unos días. La cama y el sofá cama también era muy cómodo

Las escaleras, sabíamos que las había, pero no teníamos idea de que eran tantas! Después de subir al cuesta de la calle, se hacía muy pesado tener que subir tantas escaleras

The place was beautiful and well maintained, and the host João was very helpful and welcoming. It is located in a very good location that is accessible to transportation and popular tourist sights.

The place was on the top floor with no lift, it’s very tiring if you have a lot of luggage, but we were aware of this when we booked.

The location of the apartment is a strong point: situated in a quiet area while still offering convenient access to public transport and walkable distance to major parts of town.

The stay started somewhat promisingly, as a luggage drop at 2:30 p.m. ahead of the 4:00 p.m. check-in time had been preconfirmed. However, on the actual day, the host was initially not reachable because their phone was turned off. Since they insist on conducting an in-person check-in and are not located near the apartment, we ended up waiting 1 hour (30 after the agreed time) outside. While personal check-ins can feel appropriate for a genuinely small private host, a closer look shows that this operator manages nearly 20 properties, making the experience feel far more commercial - but without the reliability one would expect from a professional setup. Unfortunately, the service experience deteriorated further afterwards. We had originally booked three nights (Saturday to Tuesday), but our Tuesday flight was cancelled due to airline labor action, forcing us to depart already on Monday. We informed the host immediately after learning about the cancellation on Sunday morning and asked whether, as a goodwill gesture, the final Monday night could be cancelled. Given that it was only a Monday night and the next guests were arriving Tuesday, it seemed unlikely that the night would have been rebooked anyway. However, the request was denied with reference to the standard terms and conditions, without acknowledging that airline cancellations are exceptional circumstances. No compromise was offered - not even a partial refund or shared cost arrangement. Combined with the earlier check-in inconvenience and the host being unreachable by phone, the overall impression was one of very limited customer service and flexibility. Cleanliness appeared good at first glance, but on closer inspection it felt somewhat superficial, with mainly guest-facing surfaces being cleaned. For example, on a cupboard next to the sofa, the corner where a guest would place a glass had been wiped clean, while the remainder was covered in a thick layer of dust.