Nice hotel. Nice rooms. Nice Staff.

Cleanliness. Cocoaroach in the room.

Beautiful place! Very nice restaurant and great staff

Y bien, fueron 2 viajes de 1 semana cada uno. El hotel es bonito, hecho con buen gusto, las habitaciones prácticas y confortables. Buenas camas. Algunas personas que trabajan realmente mostraron excelente atención y sobre todo preocupación por dar soluciones y hacer que tu estadía sea lo más agradable posible. Sobre todo la señorita Noemí (cuando tengas alguna pregunta, es la indicada en encontrar todo tipo de soluciones. No sé cómo no la han ascendido aún). Así como Misael en el turno de la noche. Nos hemos quedado contentos con el trato que hemos recibido por parte de la gerente. Se agradecen numerosos detalles y probablemente regresaremos.

La ubicación es algo ruidosa por el tráfico. El restaurante es bueno en turnos de tardes (encargado Israel), pero no tanto en las mañanas (se nota mucho la diferencia). Si bien la mayoría del personal han tratado de colaborar en lo posible, algunos empleados no han cumplido nuestra expectativas. Sobre todo recepción en turnos de tarde. Exceptuando esos detalles, lo demás ha sido perfecto.

It is n oasis in the middle of the city. Every thing was perfect, the food, the people, the room and the location.

Meals were well presented, great quality, beautiful scenery and restaurant with a pleasant atmosphere.

client services felt a bit forced; room amenities were provided for one person only when the room was paid for 3 people. Furthermore, they did not provide more after we requested it. Some staff made us feel as if we were asking them for a favor and did not facilitate services well. That being said, cleaning personnel and security were very friendly and helpful.

The hotel is beautiful, quiet, has a great restaurant and helpful staff. The stay was very comfortable.

It is odd that a hotel that gives you every toiletry imaginable does not give more than one cup of coffee in the room.

Very authentic hotel, nice location, good breakfast

The concierge Jaime Castillo was excellent Mexican charm of hotel was lovely Antônio in the bar was great Nice amenities Gym was ok Setting is lovely Food delicious

Cleaning staff made up room very late and forgot to replenish coffee and other things. Had to call several times Water for showers was warm not hot and couldn’t get hot water Pool was terrible ..not even usable. Lots of pigeons and poop Our balcony not usable ..pigeons and poop and never cleaned Outdoor area near restaurant not amenable to sitting in garden - chairs not cleaned and pigeon poop Not really close to much