Breakfast was very good, prompt polite service. All the staff were friendly. Never had to wait for service. The room was certainly different from others I've stayed and although this was above the bar despite other people's comments it was never intrusive.

Good location. Comfortable and good value.

Breakfast starting at 9 on a weekend.

Great rooms, delightful breakfast choice and good location. The continuous theme of the place was really good fun and not tacky!

Nothing!

Breakfast and location excellent. We were attending a wedding, and needed to change as we had been travelling. Able to use hotel before booking in time. Every effort make to enable this to happen.

The hotel chain still uses individual plastic containers of hygiene products. Most hotel chains now use dispensers, that can be refilled. These I think are more environmentally friendly, preventing plastic use.

Room was very comfortable and spacious. Excellent separate shower in bathroom. Breakfast choice was excellent and different. Liked the themed room and bar/ dining area. Staff were very friendly and helpful

Airton would be nice

Quirky Western theme

We liked the Wild West theme and the friendly staff

The breakfast on the last two days wasn’t good, no muesli or marmalade of the 4th morning and then on our last day (Saturday) no one bothered to tell us that breakfast was later on weekends, we got downstairs at 7-30 to have breakfast before our journey home to find it all locked up, one of the other guests told us it didn’t open till 9am so we had to leave without eating

Good, could have been served quicker

Room, breakfast, staff, value for money

None

The Wild West style was genuinely charming. It was kitschy in a good way, without it being glaring and impractical. The bed was exceptionally comfortable and the bathroom was well kept and stocked with decent toiletries. Superb power shower too. Another highlight was the breakfast, which was hearty, satisfying and not the usual fare. The manager was attentive and let us store our luggage while we were out and about on the trains. Our room was mostly clean.

Our room was quite cramped, and without much of a view. It would've been nice, if there had been a mini-fridge to keep drinks on a very warm day.

The staff were wonderful and very helpful. The food was fantastic and the room was amazing. Very comfortable stay.

Nothing it was perfect.

It was exceptionally clean and the staff were so friendly!

AC would have made this stay a 10/10

Very good facilities ,location and ease of access to the centre of Tunbridge Wells , great menu, bar facilities .Friendly staff happy to help with all needs . Great night spent at the hotel. Recommended

The standard of breakfast which was included in the room rate was AMAZING! Staff were super friendly from the get-go until we left. The whole experience was faultless. Shall definitely be staying here again.

Nothing - everything was perfect!

Great room comfortable bed. Good breakfast Good themed restaurant with lovely food and very friendly and helpful staff

very comfortable rooms, all amenities are exactly all you need, and the staff are amazing, will definitely be back

absolutely nothing to dislike

Clean and well furnished rooms with a powerful shower and free onsite parking.

Everything

Nothing

Good but could have done with a selection of fruit not just oranges and perhaps croissants

Music at dinner slightly too loud

All fabulous would stay again

Rooms were comfortable and clean breakfast fabulous staff really friendly great stay location perfect too