The view from our room was beautiful. The staff was very friendly and we were able to schedule hikes and zip lines same day. We saw some amazing birds on the guided day hike. The zip line view was beautiful.

The rooms were are not sound proofed, so we could hear everything out neighbors were doing. The dinner at the restaurant was not very good. The service was terrible and the food was bland. Breakfast was really good, but really chaotic with all of the tours.

Breakfast

WiFi was horrible

Thé view is great

Atmosphère is terrible and the place is overcrowded. Endless buses coming in and out to pick up tourists, crowded breakfast and swimming pool. The whole place is non smoking and I had to drive one mile for each cigarette : I wish this non smoking policy for the outside was made clear upon reservation

Good breakfast but should have been included in the room rate, like any other lodge/resort booking in Costa Rica

Price

The room was like a picture in a catalog. The staff members are seen doing various jobs through out the stay. One day the person who checked you in could be your tour guy the next day or even that same night. Our the lady who dropped you off in your room can be throwing you off the Tarzan jump but also check you in for breakfast next morning. Because of this I felt comfortable seeing the same faces throughout my stay. Hospitality is above and beyond. They make everything easy and throughout the stay. From excursions, a ride, reservations, etc. The breakfast is fresh and full of options. I more thing I loved is that an ac wasn’t needed because the room stays so cool from being so high up. I couldn’t get enough of the sound of the nature in the night and the morning. The views were breath taking.

The only things that bothered me was that the door to the balcony was very screechy when trying to open it and since we stayed in the honeymoon suite it was difficult not to wake my partner up early in the morning when I wanted to catch the sunrise.

breakfast and the views

room was very noisy and the wind kept banging the door all night. they have no a/c so the windows must be open to keep the room cool and the noise from the road and wind blowing was loud. also the bed was the only furniture in the room. they had hanging rope swings but it was like sitting on the floor because they were so low to the ground

amazing staff. especially Downer who was world class and did everything around there including taking us on a very engaging night hike!

This is a clean, beautiful, and comfortable hotel with friendly and attentive staff. We took advantage of the spa and the tennis courts. Also, the view from our room was amazing.

More sidewalks would make the property more walkable.