Volando Urai Spring Spa & Resort

Stunning views of the river, the rooms were clean and spacious, beds were super comfortable, beautiful fragrances in the rooms. Also high quality food served in both restaurants, in particular Soyan which is genuinely delivering world class cuisine, very impressive. The friendly staff were a real bonus, good level of English during the day. The location isvery close to Wulai old town. Hot spring spas in each room are a real luxury.

The air conditioning failed one night leading to a very poor nights sleep. The hotel did a great job compensating us and it was just one of those things. The restaurant service was quite poor, staff didn’t seem well trained, no drinks list offered, rushed service, plates being cleared before both parties had finished. Also having to select dinner and breakfast options the day before and choose a time was definitely not a luxury touch.

一人一套, 份量剛好, 而且是新鮮現做, 太棒了

貼心的服務非常周到

沒有

We had an amazing stay at this spa hotel in Taiwan and truly felt pampered from the moment we arrived. The facilities were excellent, the atmosphere was peaceful and luxurious, and the beautiful views made the whole experience even more special. What stood out the most was the incredible staff. The team constantly thought about every little detail and always tried to make sure we had everything we needed before we even asked. Their level of care and hospitality was exceptional. One of our guests is vegan and gluten-free, and the hotel went above and beyond to prepare special meals for her throughout the stay. Every dish was thoughtful, delicious, and prepared to a very high standard, which made a huge difference for us. The only small disappointment was that the outdoor pool by the river was not operating during our stay. Aside from that, everything was simply perfect. We left feeling relaxed, cared for, and grateful for such a wonderful experience, and we would happily recommend this hotel to anyone looking for a special and relaxing getaway in Taiwan.

The outdoor swimming pool was not opened