The manager Zakaria was absolutely great, helping every possible way. Also his helper, the name starts with A- I forgot the full name was ver attentive and polite, and helpful. Thanks for your staff.

A/c was working purely.

This hotel is absolutely amazing. In my opinion, it is one of the best places to stay in Marrakech. The hotel has everything you need and gives you a beautiful experience of traditional Moroccan culture. A special thanks to Zakaria, who works here. He is extremely kind, respectful, helpful and welcoming. He makes you feel like you are part of the family. His hospitality made our stay even more special. The location is also excellent, right in the heart of Marrakech, making it easy to explore the city. I would definitely stay here again whenever I come to Marrakech, and I highly recommend this hotel to everyone.

Everything was excellent.

A beautiful Riad, in the heart of it all. Lovely staff, I felt safe travelling alone. The property is spotless and decor is calming.

Nothing

The communication via booking.com was regarding arrival, transport etc was very good. The young man who collected myself at the airport was super nice, super friendly and so were the staff throughout my stay. I need to specifically acknowledge the venue were exceptional in accommodating an early arrival for me, and my room was already prepared, so a huge thanks to them for this. Hospitality needs to highlighted, the team were exceptional and welcoming.

I feel the attention to detail is missing in some areas. The cleanliness of the room was good, but areas were missed. Upon my arrival, I had a look around the room, an old wrapper in the shower area next to the soaps, cobwebs on the lattice panel above the toilet, and cobwebs on the side wall light above the bed furthest from the door. I did cut my leg on a table in TV room which really needs addressing (see snaps which are all date stamped) The small pool may look clean, but it is not. I was not really given a tour of the Riad which would have been nice, just the downstairs area and my room. Unlike the previous Riad I stayed at, I was given the grand tour, and communication was simplified by using WhatsApp with the host. WIFI - Despite being on the ground, the WIFI was probably one of the worst I have experienced. There's a selection of wifi networks TV - Upload 16.3m, Download 12.3m Douiria - Upload 11.9m, Download 6.4m (this was the main network everyone used) They were all shockingly slow, or losing connection even when I was in the main TV / reception area. Smoking - There is no consideration for the non-smokers staying. Guests congregate in the main downstairs seating area by the tree, much to the annoyance that as I am on the ground floor, the window and door to my room provided no protection against the smoke, and a table was set up for 4 guests to eat, immediately outside my bedroom window, all 4 guests were smoking at the table. So for any asthmatics, this is a no no! I was asked several times if I would return, unfortunately, based on this experience, I am afraid not. My previous stay at another Riad exceed this stay hugely I am afraid.