Business Hotel Prijedor

Excellent customer care

Everything was fine

It has a parking , hotel is near everything you need (fun,food,shop,drinks…) ,staff is very nice,hotel is super quiet , food is amazing -portions are big, lobby and room is so beautiful…

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Nice place! Comfortable and clean. Big breakfast!

The hotel cost just under €250 per 3 night, so naturally I expected a certain level of comfort. Unfortunately, the room did not have proper air conditioning, only a portable unit. I had booked a larger room, but the AC could only cool the immediate area around it, which made the rest of the room very uncomfortable. With outside temperatures reaching 40°C in August, the AC unit ran constantly but never managed to cool the room properly.Another inconvenience was the lack of power outlets in the bedroom. I couldn't charge my phone there and ended up using the bathroom instead. The outlets in the living area, where the portable AC was located, didn't seem to work either, so the bathroom became the only practical option for charging devices.The room itself was spacious and well-sized, which I appreciated, but comfort suffered due to the temperature issues. There was also no hairdryer in the room, and one had to be borrowed from reception.Breakfast was probably the most disappointing part of the stay. Rather than a buffet, guests were served a small tray with eggs, toast, and 3 types of meat. Water and espresso were not included, and any other drink came at an additional cost. The selection felt very limited. There were no croissants, cereals, yogurt, fruit, or other items most travelers would normally expect. After the first morning, I chose not to return for breakfast during the rest of my stay.The breakfast area itself was not particularly inviting. Everything was served à la carte, people were smoking indoors, and the smell of onions and cooked meat filled the space. It simply wasn't an environment where I wanted to start my day...

To be fair, the hotel does have one major strength: its staff. Everyone I interacted with was friendly and helpful. The lady at reception during the day was especially kind and professional, and the waiters both at breakfast and during a wedding event we attended on Saturday evening were excellent!One additional point worth mentioning is that the hotel restaurant does not operate during the day, so I had to go to another hotel across the street for lunch- why leave yout custumer to go on a lunch/dinner in other hotels??Overall, while the staff made a very positive impression, the hotel did not meet my expectations for the price paid. I would rate it a 6/10. I don't feel it deserves a lower score because of the genuinely good service, but I also don't believe it justifies a higher rating given the shortcomings mentioned above.