Great location with outstanding service the dinner was superb as were the rooms an excellent experience

This place was pure magic. Wonderful, kind and attentive personnel that couldn’t do enough to be at our service! The group seemed to be doing everything together like a family🥰I loved the layout and style, the atmosphere, the subtle luxury in the onsen part. My room with my own onsen on the terrace. Then the food.. every dish was a piece of art🤩

Absolutely nothing

Large comfortable room with a beautiful view, great onsen, but greatest of all was the food. Every meal was an experience we would look forward to: quality ingredients, expert preparation, and careful presentation. The service experience was luxurious but felt genuine, a sharp contrast with the rehearsed pomp you may find in standard luxury accommodations. One of our best hotel experiences

The area was beautiful, albeit quite remote. The views of Mt. Ontake from the room were lovely, and the staff were gracious and mostly helpful (although language barriers were somewhat difficult). The food presentation was stunning, and the staff were mostly kind and helpful. The communal bath facilities were clean and well maintained.

Unfortunately, we did not feel that we got the value we have come to expect for a 4 star stay at this price point. The location is quite remote, and no afternoon meals are provided, which is find, but there are no other local food options available. The hotel provided “shuttle service” is not adequate for travelers without a vehicle of their own. We coordinated our arrival around an afternoon pickup, and were told only at the very last minute, while still eating breakfast, that the only hotel shuttle to get back to the train station (30 minutes away by car) would be at 9:30am, which was before checkout time at 10, and not communicated in any way to us until nearly 9am, mid-meal. We had to literally leave during breakfast to go pack to leave, in a hurry. It was an abrupt and very disappointing way to leave! The rooms were okay, although a bit outdated for the cost, and while the food presentation and freshness was truly lovely, it was not amended for Western palettes, or for those of children (our son is 6 and barely touched anything but the rice, bread, or noodles). It would be nice to be able to have a bit more of a say in the menu, or at least a more clear translation of the ingredients for foreigners. I do appreciate the very thoughtful accommodations made for me as a vegetarian, although I think they mistook that for vegan and I wasn’t even served any desserts that were milk or egg-based (which meant beautifully presented fruit instead). overall the food was lovely, healthy and fresh, but I think that the language issue here, again, prevented us from fully being able to enjoy our meals. The amenities were okay- there is a snack lounge with tiny crackers and apple slices, and a nice beverage assortment, but again, the value offering here is not what we expect from a 4 star stay at this premium price. Lastly, perhaps because it was off-season (not winter or summer), the social/activity amenities onsite were limited.