Maistra Select Island Hotel Istra

Posizione e servizi spiaggia

Nulla

La pulizia e i servizi

Poca comunicazione sugli orari e sull'organizzazione del traghetto che porta all'isola e Rovigno centro

Beautiful location and great facilities.

Breakfast was a bit of a scrum, and unfortunately evening food options for those not staying full board were limited being a trip to the mainland was required on all nights. Boat to the mainland was hit and miss, sometimes very overcrowded, we were slightly worried as to whether we would get back in on piece

We liked the location and overall look of the hotel, it was a nice scenery and that free parking and boat ride was provided. We reserved with half board, and even though the variety was the meals were tasty sadly it became a stressful time for us as it was too crowded and we had to walk 2 halls over to find a free table and again we had to walk from buffet to our table carrying our food all the way, wouldn't recommend half board because of this. It would be less stressful to get dinner somewhere and just going back to the hotel with boat, as it's scheduled every hour. Room was very clean and the bed was comfortable so that was a positive remark. Indoor pool and whirlpool was nice but again quite crowded to enjoy. Servers and cleaners, and only them, were the nicest people but can't say the same about rest of the staff. I can't say anything about outside pools or the sea as it eas off season, but I won't go back to find out after this experience.

While leaving, we had a huge disappointment about the hotel staff, and honestly can't see ourselves coming back. When we were waiting for the shuttle to go to the parking lot, the island hotel reception staff at the boat dock, (one older lady at reception desk and another woman, I think she was working maybe at inside office, behind the bar somewhere) were very rude and not pleasant at all. The receptionist basically dismissed us when I was asking questions as there was a huge crowd and no line in sight for shuttle bus, she just kept saying "10 minutes, every 10 minutes, one shuttle" with a dismissing tone and face. After this i still said okay thanks, went out and maybe 2-3 minutes later other woman came from inside and slammed the door shut while mumbling to herself angrily while we were in front of it. I got angry as a reason, and even if we didn't cause a scene it ruined our whole day. They have a huge attitude problem, this is apparent, we felt more welcome at the 3 star hotel we stayed before this one because we booked at the last minute for a weekend trip. Maybe it was better we didn't spend longer time here as we originally planned. Definitely not coming back unless some things has changed...