The hotel was tidy and it had everything needed for a nice holiday. The beds were very comfy and the room was spacious along with the balcony. The hotel is located near the free beach which has an easy access via nice 5-10 min walk. The meals were very nice and local, which was a great touch. Staff was super helpful and nice.

The biggest problem was lack of availability of deckchairs at the swimming pool, which is quite small given the amount of people located in the hotel (located at 7+ levels of the building). This problem was also created by the people running to the deckchairs at the opening of the swimming pool (9 AM), and "reserving" them thru their towels for the whole day... This affected in a situation where all the places were taken by towels and no people on the deckchairs itself. I believe that this issue should be addressed by the hotel management.

this place was gross. the bedrooms were horrible. the bedding terrible. the A/C non existent

everything.

Rooms were made up nicely each day. Staff were friendly.

There weren’t enough facilities for the amount of people staying there. We were constantly walking up 6 flights of stairs with a toddler and baby and pram folded up because there was a large que for the lift. Our room keys stopped working daily. We gave up on our all inclusive board and ended up eating out because the one restaurant was always chaotic.

Buffet brilliant-great to have freshly squeezed orange juice! Three pools amazing for little ones and the water slides being open most of the day. Mini club staff were brilliant. So nice to try free activities arranged by hotel like foam party and kayaking.

Paid more for family of four room which was exactly the same as the other two rooms booked for two people. Room Not quite big enough for four people.

activities for kids, good bedroom and good food.

too many people, the pools were full and are too small

The staff was nice and there was good variety of food during dinner and fresh orange juice for breakfast. The balcony was a good size and they have rack where you can hang your clothes, it was convenient for us because the kids love to go swimming.

We booked this hotel because of the kiddie pool, however when we stayed there the water in the kiddie pool was freezing cold. It is not suitable for kids especially not for toddlers, in the end we didn’t use it. The water in the other pool (for adults)was warmer, however it is too small to hold the amount of guests that they had, it was too crowded. One could barely swim. Also, on the slides there was no watcher and many kids were not accompanied by adults. At the dining, only water is free, for all other drinks you have to pay extra. One must pay 1€ for a small glass of soda which should have been included in the price. But they give free drinks though during breakfast. The mini club for kids as well is too small. It wasn’t nice. Also for a picture with Mickey Mouse you have to pay 10€ and more if you want it with frame. To buy the license of the photo was not possible. One can only buy it printed. Overall I wasn’t very much satisfied with the stay. I‘d rate this hotel 3 stars instead of 4.

piscinas

located walking distance from many restaurants which made getting dinner easy since we did not have the all included package.

It was dirty. The bathroom looked like it hadn’t been mopped and I found a wad of hair behind the bathroom door.

The hotel is really clean and the staff were helpful..

Need to find a way not to use throw away plastic cups. Its really not good for the environment.

The hotel required an upfront payment of 140 euro (on top of/before booking.com full payment) to confirm the booking. Despite confirming refund on check out, no refund is being made and the hotel does not respond to repeated emails or daily phone calls. Shameful and unaceptable. Do not book this hotel!