The apartments are modern and comfortable overall and had everything we required for our stay. They have all the necessary basics and those were clean. The location is quite good, next to a lovely neighborhood. The host was super responsive via a WhatsApp group they created.

Cleaning was good on the basics but could have been more thorough in some parts, such as under the beds - it was very dusty under. There weren't any basic amenities, which we had in all the previous apartments in Japan (toothbrush, cotton pads, comb etc). The toilet on the second floor had a weird smell and so did the staircase connecting the apartments. We missed some basics to cook (salt, pepper, oil) The mattress in one of the bedrooms had some very big dark stains that looked bad (we did not look in the other bedrooms). The bedsheets could be a bit softer and nicer and ideally ironed (they looked messy when we arrived, right out of the wash, quite crashed). The slippers on the second floor apartment were old and smelled poorly. New slippers would be great, or washable ones.

The location was perfect, just one station away from Shibuya. There were also several great cafés nearby for coffee and breakfast before starting the day. The staff were very friendly and well organized. Our host, Ben, was extremely helpful and responsive in the WhatsApp group he created for us. Although the property normally doesn't receive forwarded luggage, they kindly accepted ours while we were out exploring the city. We also forgot an item after checking out, and they arranged for it to be couriered to us with no issues through an easy and secure payment process. The apartment was spacious and perfect for a family of four with two children. Our kids loved it, and they also kindly accommodated our request for a late check-out.

The bed wasn't very comfortable, but that was the only drawback. Comfort is subjective, so others may like it more than we did. It certainly didn't affect our overall experience, and we still had a wonderful stay.

We had a fantastic stay and would highly recommend this property to anyone visiting the area. The location was excellent and very easy to find, even for first-time visitors. It is conveniently located close to the train station, making it easy to get around and explore the city. There are also plenty of restaurants, cafes, and convenience stores nearby, so finding food or daily necessities was never a problem. The accommodation itself was clean, comfortable, and well-equipped with everything we needed for our stay. What truly made our experience special was the host, Ben. He was extremely friendly and accommodating, even taking the time to wait for our arrival to ensure a smooth check-in process. Upon arrival, he personally guided us through the entire property, explaining all the facilities and useful information about the area. His warm hospitality made us feel welcome from the moment we arrived. Ben was always approachable and helpful, and his attention to detail ensured that our stay was comfortable and stress-free. Overall, this was a wonderful experience with a great location and an exceptional host. We would definitely stay here again on our next visit. Thank you, Ben, for making our stay so enjoyable!

The only minor downside was that our room was located on the first floor, so we could occasionally hear guests coming in and out of the building late at night. However, this was a small issue and did not significantly affect our overall experience.

Good location, spacious property

No lift but wasn’t that bad to walk up two floors but the way out with heavy luggages might be challenging