Ocean view from hotel room is beautiful. Dinner buffet is good.

The furniture in our room is a little out-of-date.

The hotel offers a highly reliable shuttle service between the property and the Utoro Onsen Bus Terminal/Tourist Information Centre, making transportation very convenient. The reception staff were friendly, welcoming, and exceptionally helpful throughout our stay. Our room was spacious and comfortable, and the onsen facilities were excellent, featuring multiple jacuzzi-style pools for relaxation. Both breakfast and dinner were outstanding, with a wide variety of delicious options. The complimentary free-flow beverages, including sake, were a wonderful added touch that enhanced the dining experience. Overall, a very comfortable and enjoyable stay.

Nothing

The hotel was nice, and our room was big and clean. We were a little worried knowing from the other reviews it is an old, outdated building, but is was ok! If you want to explore Shiretoko National Park, this is a very good location, and if you are a fan of onsen baths, this is the perfect place to stay. There are plenty of activities to enjoy between hikes or when the weather isn't suitable for being outdoors. The souvenir shop has a lot of goodies and great things to choose from, and it is a great place to find a gift for someone. The beds and pillows are hard (common in Japan) but, surprisingly, we slept very well. The duvet is very warm and cosy.

The whole complex is old and outdated. It has a dusty smell, but fortunately not in the room we stayed in. The first-floor carpets were once beautiful, but are now stained and covered in dust, despite daily vacuuming by the housekeepers. There was dust on the lights and ventilation in the room, as well as in hidden areas. There was even a spider's web between the ceiling and the wall that separated the sleeping area from the bathroom. Even though it's a 4 star hotel, they don't provide all the amenities (toiletries), so make sure you bring your own (make-up remover, lotion, etc.).

Albergo estremamente grande, moderno con scelta di diverse tipologie di camere. La posizione ottima per gli spostamenti da/per Shiretoko National Park

Camere poco curate e non particolarmente pulite. Bagni maleodoranti e non puliti. Ristorante enorme con ampissima scelta di cibo ma di bassissima qualità, noi pur avendo pagato per mezza pensione ci siamo recati sempre a mangiare in ristoranti in città. Le aree comuni ove presente la moquette estremamente sporche. Si paga una tassa di soggiorno di Yen300 p/pax oltre a yen300 p/pax anche se non si usa la onsen