Kamelya Aishen Club & Aqua Ultra All Inclusive Kids Concept

Expansive grounds. Excellent night shows. Decent food. Excellent beach

Not applicable

Posto bellissimo e comodissimo per tutti i servi inclusi e disponibili, sia per gli adulti che per i bambini. Belle le piscine, il mare, l'anfiteatro con gli spettacoli, i parchi giochi, il kids club ecc.. Molto comodo avere dei ristoranti anche lungo mare e bar direttamente sulla spiaggia.

La pulizia interna alla camera ed ai bagni (questi ultimi vanno un po' rinnovati), l'odore di fumo spiacevole nei corridori interni, differenziare i rifiuti con più attenzione, controllare chi lascia gli asciugamani la mattina presto nelle sdraio al mare ed in piscina per occupare i posti.

Overall, everything went really well. The property is quite large—with a baby, we didn’t even manage to see everything. Naturally, our schedule revolved around our 9-month-old child. I don’t know what other people expect, but as far as I'm concerned, everything was great. Yes, it’s a 5-star hotel and you can tell it’s not brand new and shows some signs of wear, but all the amenities were good. The staff was absolutely wonderful. While housekeepers might miss a spot here and there, they really tried to clean thoroughly. At some point, the food felt a bit repetitive, but honestly, there was always something new to find. The pools and beach access were great, and there are tons of activities for kids aged 4 and up. Overall, we came away with very positive impressions. I definitely recommend this hotel for families with children!

Honestly, there weren’t really any major negative moments or drawbacks. The only thing was, the call center let us down a bit at the end. I wanted to book a buggy in advance the evening before to pick up our luggage from reception, but they assured me I should just call in the morning and they’d take care of it in no time. When I called in the morning, though, they said, "Oh, sir, we don’t really have time right now, we have check-ins going on," and that we’d have to wait 20 to 30 minutes. We didn’t have that kind of time, so we had to walk on foot instead. Honestly, though, those are minor details. All in all, everything was very positive!

The food quality was acceptable and satisfying.

This hotel is far from a true 5-star experience. It feels more like a 4-star hotel, and the staff—especially the room service—are at a 3-star level. The room service staff are not kind at all; they are rude and unprofessional. There were many East Asian–origin staff members, even at the reception, and they were never polite—some were openly rude. I even suspect some of them might be working without proper authorization. The young Asian man at the reception shamelessly lied to our faces without hesitation. It seems the hotel hires unqualified people for very low wages just to increase profits, and the result shows in the poor service. On top of that, they disturbed me several times even though I had a “Do Not Disturb” sign on my door. They also spoke loudly in the hallway while my niece was sleeping, and didn’t stop even after seeing her. The room smelled awful, like a toilet. I will never return to this hotel, and I strongly recommend avoiding it.