Chillax Khaosok Hostel - SHA Certified

Good location

Cockroaches in the shower. Room felt damp due to lack of ventilation. Walls very thin, can hear people talking when outside the room/next door

Very helpful staff in regard to booking trip to national park. Comfy bed. Water provided in rooms

Our balcony looked directly onto someone else’s with the way the room positioned. Some ants in our room, nothing major though.

place looked pretty

is it also hostel so it was noisy even after 10pm

The hostel is conveniently located in Khao Sok Village and fine for a night’s stay before the overnight bungalow trip. We had a private room which was fine - nothing special and quite expensive given it’s a hostel.

We did the overnight bungalow trip through Chillax and whilst the trip itself was wonderful, the hostel staff are some of the rudest, most unprofessional people I’ve ever come across. Following the tour, we had organised a transfer to Phuket through Chillax - service that is described as ‘premium’ and ‘exclusive’ (don’t believe this as every company offers the same). We, along with the rest of our tour group, were under the impression that we would be picked up from the lake and taken to Phuket. However, we were dropped off at a bus station in the middle of nowhere, where there was zero communication and one member of staff who spoke no English. I messaged Chillax to enquire what was going on, as we were told we would have to then wait two hours for the bus. The Chillax team then responded “why are you being so moody? Is something wrong? You seem upset about everything lately” - it goes without saying that this is a disgraceful way to speak to paying customers, especially given they were the only people who could have helped us out. I tried calling and messaging but was ignored, so we were essentially left stranded, feeling quite unsafe, with no information until a public bus showed up 2 hours later. We then arrived in Phuket about 4 hours later than we were told would be the case.