Location

Value for money and lack of cleanliness

Beautiful hotel located right near the train station and across the bus pick up for Machu Picchu. The staff were attentive and held our bags after check out. Nice breakfast buffet was provided. Nice views of the river from the rooms.

Great location for access to MP bus and restaurants. Professional staff.

Booked this hotel because of the jacuzzi after 10 days of trekking and camping: treat for us. The jacuzzi was lukewarm and no idea how to turn jets on. We talked to the staff and they increased the water temp and showed us where to activate the jets; would have been nice to know initially. There was a leak in the ceiling around the shower head fixture that dropped plaster down every time we showered. Staff fixed it each time but continued to leak. No offer of a different room, nor did they seem too concerned that is was a bigger issue then just plaster falling out (internal leak in the system somewhere)

The staff was incredibly helpful and the rooms were well appointed with amazing views across the river. The location was central to everything. We couldn’t have asked for a better experience.

Nothing

The staff was absolutely fabulous. Courteous, accommodating and knowledgeable.

The spa is adequate.

I really loved the lady who checked us in. The room was great and the view fabulous. They also looked after us and made sure we had breakfast in the morning with breakfast boxes. very accommodating.

It is located on the train track albeit it is a very nice property. Not all staff are amazing it is just one person.

We were met at the train (even though it was late) by hotel staff and taken directly to the hotel. We really appreciated this since it can be chaotic at train station. Room was super quiet overlooking the river. Yes, of course you hear the train, but they stop at night. So noise was not an issue. Convenient to bus stop for Machu Picchu. They also helped us back to train station for return.

my only little nit picky thing was they didn't serve normal coffee. Only had an espresso machine. And of course you get dinged an extra charge at breakfast. I'm not a tea drinker (which they push on you everywhere in Cusco and Machu Picchu) so I did miss my morning coffee when I first wake up. The breakfast buffet was minimal but adequate.

The STAFF!!! Most notably Luis. He reminds of the staff at our current hotel the 5 star Palacio Del Inka

Booking.com could have helped with us having to depart a day earlier, due to an emergency situation. There is a government Crisis and National Emergency, and trains, airport and transportation is shut down.