Grand Palace Hotel Erbil

Spacious room

Shower area

The property was clean, comfortable, and well maintained. The location was convenient, and the staff were friendly and helpful throughout my stay.

There were a few minor areas that could be improved, but overall everything was good and nothing significantly affected my stay.

Toilet seat need to be fixed and more hot water. Water was warm

As a hotel operating in the Kurdistan Region of Iraq, reception staff should be able to communicate in Kurdish, the region’s primary language. The absence of Kurdish-speaking receptionists can negatively affect customer service, particularly during booking and guest interactions. In addition, reception staff should be proficient in English and Arabic. Both government authorities and hotel regulatory bodies should support and enforce language training and proficiency requirements for hospitality workers.