Best Western Plus The Ivywall Resort-Panglao

From Check in to check out the staff at the hotel go out of their way to make sure you’re comfortable. The food at the buffet was pretty good and the hot meals changed each day which was nice. Their restaurant onsite for dinner and lunch has pretty good food and they go above and beyond to make sure you’re happy with your meal. The bed and pillows in the room are very comfortable, they don’t provide an iron in the room so that’s one thing to note if you take linens that need pressing but they do offer laundry service. Over all I would definitely go back.

There is not that I didn’t not like about this property but I will point out that the swimming pool is pretty nice but it does need a good cleaning and the missing tiles need to be patched up, but it’s not a huge deal .

Location

Missing tiles in outside pool

The staff were very welcoming and hospitable. The place is very clean even if it is really close to the beach which we at first thought to be a bit sandy but it never was as there's always staff making sure that the place is spotless. Every staff gave their best to make us feel comfortable and valued as a customer.

There was an incident when the front desk notified us that our room will be charged for a pillow stain that they can't remove. We were so puzzled why it happen as none of our group ever had henna or hair dye during our stay. After notifying them that we honestly didn't cause that damage, the manager agreed not to charge us. There was just a slight stress on our part, but everything ended fine.

Great location right on beach Very friendly front desk Good housekeeping Modern rooms with crisp bed linen Good happy hour Pool towels available

Double beds a bit small Breakfast good spread but real fruit juice sand more fresh options would be appreciated Pool area loses sun very early with no sun beds in sun after about 3pm ( and not allowed to have drinks from pool bar unless sat on sunbed so had to drink in shade) Cushion/soft toy left for child in room which we assumed was free but on departure told it cost 1000 pesos (cue very sad child when we didn’t buy it)- no note in room to say it was charged for (we would have removed instantly if we knew!) Quite a few tiles missing from pool