THE KNOT SAPPORO

OK

overall package

Room is cleaned daily, location is perfect, near everything

The elevators are a bit slow

The Knot is convenietly located next to Tanukikoji, Seico Convenience market is downstairs, shiwer had good water pressure and beds were comfortable. One the best hotels we've stayed in Sapporo.

Can't think of anything we didn't like!

The location of the hotel is superb as it is located middle of most attractions with shorter walking distance. The hotel lift is accessible at B1, to pole town directly which makes it convenience to travel via subway, especially when the weather is super cold outside. Hotel rooms are comfortable and look modern.

Front staff have been placing smile on their face and attempted to show friendliness. However, we had issue with the breakfast attendance taking when we booked 6 rooms but it is claimed that children are not included: 1. In the original booking with booking.com, there is no mention of children are excluded from breakfast. 2. Staff are in a mess, not systematic, when taking in breakfast attendance for our 6 rooms and argued that it has been taken while some of us did not. More disappointing is the so-called manager named Sasaya (long hair) manager handled the matter worse, giving her upset face and did not politely settle the issue. The staff were also found gossiping in Japanese about the troublesome customers of other nationalities. 3. Breakfast is not buffet kind and comes with same 3 options of small portions within the same month. As we are staying for 8 nights, we are eating the same options of breakfast again and again each day.