Cleanliness of apartment and location. Staff were very responsive to queries. All instructions easy to follow .

Bed was a little too soft in main bedroom. There was an intermittent noise within the apartment throughout the night but ear plugs were provided which were really helpful.

Urban Rest Camden is my favorite place to stay in London. The apartments are very safe and secure, well-equipped, and have everything you need. Supermarkets, the Underground, and bus stations are just a few steps away. Highly recommend after my recent stay!

A couple of minor things didn’t disturb our stay at all: the door handle inside the apartment needs a small repair. Overall, we’d happily stay here again.

Location excellent for a good wander around Camden. Close to transport links for the whole of London. Apartment was really well equipped, including milk, snacks and good coffee. Good quality Toiletries - Rituals (my favourite Mehr 😊). Bathrooms and whole apartment spotless. Beds so comfortable. A bit of train noise in the apartment, but not enough to disturb your sleep.

Nothing!!

Location

We stayed here October 2024 and it was excellent. They have since changed ownership and it has gone drastically downhill. The front door to the building doesn’t close automatically any more and the magnetic lock is hanging on by one bolt. Massive security issue. The building is roasting hot, there is aircon in the main room of the apartment, but ours was restricted to only blow half power, this didn’t cool the place down sufficiently. When we arrived the hot water was off. We tried to trouble shoot but couldn’t work out the issue. We called customer service and was advised maintenance only work 9-5 Monday to Friday but they would send housekeeping to look at 10am the next morning. This was 6pm after a long flight from Australia and all we wanted was a shower. We figured out a small switch near the floor outside the bathroom had been turned off which in turn powered a control panel which kicked the boiler in. This was pure luck and it still took hours from there to get hot water. All of the doorframes to the apartments are chipped and tired. Basically it looks like this lovely boutique business has been purchased by a larger business and they don’t intend to spend any money maintaining the brilliant reputation they had previously which is a real shame. It was also quite a lot more expensive than our last stay, which for the drop in quality and service was just insulting.